Classic Shop Policies

How To Manage Classic Shop Policies

To manage your classic shop policies:

  1. On, chose Shop Manager.
  2. Select Settings.
  3. Select Info & Appearance.
  4. Choose Policies.
  5. Type or change your policies in the textboxes for:
    • Returns and exchanges
    • Welcome Message
    • Payment Policy
    • Shipping Policy
    • Additional Information
    • Private receipt info (only visible to buyers in the EU)
  6. Choose Save.

My Policies tab is different

If your Policies tab doesn’t have textboxes for you to enter policies, it means that you are using the simple policies template. Learn how to manage simple shop policies.

How to use the returns and exchanges template

The returns and exchanges template gives you an easy way to set and explain policies for returns, exchanges, and cancellations. You can turn the individual policies on and off, select policy options from lists, and the policy language will be created for you.

To use the returns and exchanges template:

  1. Go to Shop Manager> Settings > Info & Appearance > Policies.
  2. Select the switch icons to show whether or not you accept returns, exchanges, or cancellations.
  3. Type or change any other policies for returns or exchanges in the details textbox. If you have an existing refund policy, you’ll see it here.
  4. Choose Save.

Please be sure that information in the details textbox doesn’t contradict any of Etsy's site-wide policies or any of your own policies.

How to stop using the returns and exchanges template

To stop using the returns and exchanges template

  1. Choose Shop Manager.
  2. Select Settings.
  3. Choose Policies.
  4. Select Turn off templated return policies.
  5. Type your custom return policies in the Returns and exchange details textbox.

Shop policy best practices

Please be sure that your policies don’t conflict with one another or any of Etsy's site-wide policies. Familiarize yourself with Etsy’s policies and terms of use before writing your shop policies:

Disclaimer: The content in this article constitutes educational information and not legal or tax advice. The reader assumes all responsibility for any and all use of this information. For specific questions, please consult a licensed attorney. This page may be updated periodically.

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