How to Manage Your Shop In Case of Emergency

We understand that personal emergencies can have an impact on your business. During these times, it can be challenging to balance running your shop with caring for yourself and your family.

If you’ll be away from your shop temporarily, there are steps you can take to set yourself up for success when you return. Creating a plan in advance and periodically updating it can help reduce stress when an emergency occurs. These steps can help you create a plan:

Know your limitations

It’s important to set healthy limits when your attention is required elsewhere. Make sure that you have the time and resources to manage your shop before making commitments to your buyers. Think about how many orders you can complete in a day or a week, the supplies you have, and how much time you can spend on your shop. This can help you determine how many orders you can realistically fulfill.

Consider the resources you have access to and what may be impacted by an emergency. Certain events, like weather, may affect your shipping or supply deliveries. Taking the time to look for alternative resources can help keep your shop running smoothly.

Ask friends or family for help

If you run your shop on your own, consider training a trusted friend or family member to help manage your shop. They could assist with shipping orders that are ready to be mailed, issuing refunds if necessary, or responding to Messages.

Communicate with your buyers

If you anticipate that you won’t be able to fulfill orders within your processing times for any reason, be transparent with your buyers. You should provide your buyers with detailed updates as often as possible.

You can let your buyers know about delays and when you plan to ship their orders through Messages. If you’re in a position to continue accepting orders, edit your processing times to account for delays and accurately reflect the time you need to complete your orders.

If you’re unable to meet a buyer’s deadline or if they don’t agree to the changed timeline, you can refund and cancel the order.

Turn on Vacation Mode

Putting your shop in Vacation Mode will remove items from public view and prevent buyers from placing new orders. Vacation Mode is a good option if you have limited or no access to your shop. Please keep in mind that open orders should be either fulfilled or refunded.

With vacation mode, you can set up an auto-reply for people who send you a Message, and shoppers can sign up to get a message when you return. You can customize your shop banner or cover photo and update your shop announcement to let everyone know you’re taking a break.

Ask Etsy for support

You’re welcome to reach out to Etsy Support for guidance if you’re in a tough situation. We can help you come up with a plan to make sure your commitments to buyers are still fulfilled while you’re busy handling personal matters. To contact Etsy Support, click Contact support at the bottom of this page.

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