Because of enhanced protections for online purchases in the EU, buyers located in those countries may experience issues checking out through Pattern sites. If you have the same listing featured on your Etsy shop, please direct these buyers to complete their purchase there.
The checkout process on your website is similar to how a buyer purchases on Etsy. When your buyer selects Proceed to Checkout, they’ll be taken to a page where they can choose their payment method.
If the buyer has an Etsy account, they select the Sign in link. If not, they select a payment method and then select Continue to complete the checkout process as a guest. Guest checkout is not available for:
- Digital listing purchases
- Any order over $250
- Some payment methods, including money orders and checks
- Orders purchased with Etsy gift cards
If the buyer chooses to check out as a guest, they’ll enter their shipping address, payment details, and email address as they would during usual Etsy checkout. If they signed in to their Etsy account, they’ll see a list of shipping addresses and payment details they saved to their account. They can also add new addresses or payment information.
The Review and submit your order page gives the buyer an opportunity to change their previously entered shipping address, payment method, or email address if needed. They can still use your shop’s coupon codes, even if they are checking out as a guest.
The buyer will get a receipt sent to their email address. They'll also receive a shipment confirmation email (that includes tracking information, if applicable) when you complete the order. If the buyer pays with their PayPal account, these notifications will be sent to their PayPal email address. Otherwise, they'll be sent to the email address they enter during the checkout process. If they signed in to their Etsy account at the time of purchase, we’ll send this information to the email address they have on file.
The buyer will not receive any promotional or marketing emails from Etsy. Also, your buyer won't be sent an email asking them to leave a review, since there is no review system for Pattern sites.
What you'll see
When you get a sale on your site, you’ll fulfill the order the same way as you normally would using your Etsy account. You can find the order on your Open Orders page.
To find the order:
- Go to your Shop Manager.
- Select Orders & Shipping.
- Choose the Open Orders tab.
If the buyer checked out as a guest, you’ll see the word Guest under their name. You will also see Pattern next to their Order number.
If a guest buyer registers for an Etsy account and associates their order with their new account, their information will be updated on your Orders page. You’ll now see the buyer’s username and avatar (or if they haven’t chosen their own yet, the gray default avatar). There will also be a link to their Etsy profile. With this in mind, you should always reference order numbers when looking up your orders.
When a buyer contacts you, either through the Contact us link on your site or their receipt, you'll find their message in your Messages inbox. Your messages to the buyer go to their email inbox. This is where they can reply directly to the message.
We encourage people who buy from both Etsy shops and Pattern sites to contact their seller directly if they have a question about or an issue with their order.
If a buyer needs to open a case, they’ll need to have an Etsy account. The best way for them to do this is by selecting the order number on their emailed receipt. Learn more about how a buyer reports a problem with a Pattern purchase.