How to Offer Gift Services

Many purchases on Etsy are gifts. Buyers can mark an order as a gift during checkout, and can send the recipient a gift teaser. The gift teaser includes basic order and shipping details as well as a message from the buyer and an item image (if the buyer chose to include these details). When you print a packing slip for a gift order, the breakdown of what the buyer paid will be automatically omitted.

You can offer gift wrapping and gift message services:

  1. On, go to Shop Manager.
  2. Choose Settings.
  3. Choose Options.

How to offer gift wrapping services

To offer gift wrapping services:

  1. From Options, scroll down to Offer gift wrapping.
  2. Select Enable and set price.
  3. Enter a price per order for your gift wrapping service. This fee will be applied to each order, not to individual items in the order. You can’t set the price to 0.
  4. You can also upload an optional photo. Upload a photo to really give shoppers a good idea of the kind of gift wrap you're providing.
  5. You can include an optional message to the buyer. Provide some specific information about your wrapping paper. Include details like how the item will be wrapped or if there are any instructions the buyer may need to know. 

How to offer gift message services

To offer gift message services:

  1. From Options, scroll down to Offer gift messages.
  2. Select Enabled.

The buyer can include a gift message when they checkout. If they select to include a gift message in their order, all you'll have to do is print out the packing slip and place it in with their package.

The gift message will include:

  • The buyer's custom message
  • Your shop name
  • The item purchased

If you have gift messages disabled, you will see the buyer’s gift message on the order but do not need to take any action. 

The message the buyer entered is included in the gift teaser that is sent to the recipient.

Can I disable buyers marking an order as a gift?

You can't disable a buyer’s ability to mark an order as a gift. However, if you don't want to offer gift wrapping or gift message services, you can disable those options.

When a buyer marks an order as a gift, the price of the order is removed from the invoice. You don't need to take any further action unless you offer and the buyer also selected gift wrap or message services.

I received a message from a gift recipient

Gift recipients can message you with questions about their order without contacting the buyer. 

Messages from a gift recipient are badged with “gift recipient” and “help request.” The gift order information appears on the side of the message. 

You can respond to questions from the recipient and assist with their request, or you can work with the buyer directly. Let the recipient know if you choose to work with the buyer. Only a buyer can initiate a return request, but you can coordinate an exchange of the item directly with the recipient if you choose.

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