Note: A new Orders page is slowly rolling out for Etsy sellers as of March 12, 2018. The information in this article reflects the new Orders page features. For more information, read the announcement here.
If you purchase a Canada Post Shipping Label on Etsy, you have the option to add coverage against loss or damage for up to $5,000 CAD for domestic shipping services and $1,000 for eligible US and International shipping services (*terms and conditions apply). All domestic shipping services include Coverage for up to $100 CAD.
When shipping to the rest of the world, Xpresspost International, International Parcel Air, International Parcel Surface, and Tracked Packet - International all include Coverage for up to $100 CAD. Coverage is not available for other international shipping services.
What's not included in coverage?
To learn more about what is eligible for coverage see Canada Post’s Terms and Conditions.
Where do I buy it?
The option to add Coverage for your label is below the signature confirmation checkbox on your label purchase page.
The cost of this Coverage and any additional shipping fees are included in the itemized list on your label purchase page. After purchasing your label, the cost of this coverage will appear separately on your bill as Canada Post Shipping Label Coverage and will include the shipping label number.
Filing a Claim for Loss or Damage with Canada Post
Claims for Coverage purchased on Etsy are processed by our Canadian shipping labels provider, Canada Post.
For lost parcels, you may file a claim as soon as the estimated or guaranteed delivery date has passed. Claims for damaged or missing items can be filed immediately.
Claims must be filed no later than 90 days from the shipment date.
Where do I start?
To begin filing a claim, call Canada Post Customer Service toll free at 1-866-607-6301 or begin here.
The whole process is handled entirely by Canada Post. They will request some additional documents to support your claim, including your shipping label receipt and a receipt for the order.
Who should I contact if I have any questions?
If you have any questions about your claim, call Canada Post toll free at 1-866-607-6301 or contact them here.
To learn more, see Canada Post’s Terms and Conditions.