How to Find a Missing Listing

Quick answer

To check your listing's status, go to Shop Manager, navigate to Listings, and then look under Listing status.

Here are some of the most common reasons why an item listing might "disappear" from your shop:

Your listing expired

Keep in mind that a listing stays active for four months. If your listing doesn't sell during that time, and it isn't set up to automatically renew, it expires.

To find your expired listing:

  1. Go to Shop Manager and then Listings.
  2. Select Expired under Listing status.

When you list a new item, it's set to automatically renew as the default. If you prefer, you can select Manual as your renewal setting when you create, edit, or renew a listing, or select multiple listings and choose Editing Options.

The 'Renewal options' section of the listing process where you can choose between 'automatic'and 'manual' renewals when your listing expires

The renewal options as shown in the listing creation process

Learn more about renewing expired listings.

Your listing was deactivated

Double check your inactive items: 

  1. Go to Shop Manager and then Listings.
  2. Select Inactive under Listing status.

The item sold out

To see if your item sold:

  1. Go to Shop Manager.
  2. Go to Orders & Shipping.

Learn more about renewing sold listings.

Etsy may have removed the listing for violating site policy

Check your email inbox for a message from Etsy. Then, contact Etsy for help by clicking the link at the bottom of this page.

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