Unrecognized Credit Card Charges

If you see unrecognized charges from Etsy on your credit card or bank statement, it can be due to a number of things. Please review these scenarios:

I see Etsy on my statement instead of the seller I purchased from

Etsy is a marketplace. When you place an order on Etsy from one of our sellers, Etsy is the merchant of record which means you will see a transaction from Etsy on your statement. Depending on your location at time of purchase, transactions are processed in one of our two locations, Brooklyn, NY or Dublin, IE.  

A family member purchased something on Etsy

We often find that unrecognized charges may have been placed by a family member, friend or coworker who may have had your permission to use your card. We suggest reaching out to any family members, friends or coworkers who may have had access to your financial information or to your device.  

How to contact Etsy about the charge

If you're still unable to confirm the charge, click Contact Support, where we’ll ask you to share some details. A specialist will look into the transaction and reply via email once we have completed our review.

Contact Support

Learn more about what to do if you see a purchase in your Etsy account that you don’t recognize.

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