How to Use Direct Messages in the Etsy Community

Members can send each other direct messages using the Community’s built-in messaging system.

Direct messages in the Etsy Community are separate from Etsy Conversations, and can be accessed and read when you are in the Community.

By using direct messages in the Etsy Community, you agree to our Community Policy.

 

How to find your direct messages

To find your direct messages:

  1. Sign in to the Etsy Community.
  2. Click your avatar at the top right corner of any page in the Community.
  3. Click the envelope icon in the top right corner. This will take you to your direct message inbox.
  4. Click the title of the message to read a direct message

 

How to know if you have unread direct messages

  • Look for a notification number on top of the envelope icon located in the top right corner of any page within Community.
  • You will also receive an email notification to the email address your Etsy account is registered under.

 

How to report a direct message

If a direct message seems inappropriate or doesn’t follow the Community Policy, you can report it to Etsy.

To report a direct message:

  1. Click your avatar at the top right corner of any page within the Community.
  2. Click the envelope icon in the top right corner. This will take you to your direct message inbox.
  3. Click the title of the direct message.
  4. Click Report directly under the message.

 

How to ignore someone

You can ignore someone so that you will not see future direct messages from them.

  1. Click your personal avatar at the top right corner of any page within Community.
  2. Click the envelope icon in the top right corner. This will take you to your direct message inbox.
  3. Click the title of the direct message.
  4. Click Ignore to the right of the person’s name you want to ignore. You can unignore someone by clicking Unignore in the same spot.
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