What Do I Do If I Didn’t Receive My Order?

If you haven’t received your order, you should check if the shop shipped your order yet. To check if your order was shipped:

  1. On Etsy.com, click the Your Account icon.
  2. Click Purchases and reviews.
  3. To the right of your order, you’ll see either Not Shipped or Shipped:

My order is Not Shipped yet

If your order is Not Shipped yet, contact the shop to see when the seller will ship your order.

Items on Etsy include processing times that the sellers set to let you know how soon they can ship an order. Check the processing time or estimated delivery date to know when the item should have been shipped.

Learn how to contact the shop.

My order was already Shipped

If your item is Shipped, check if the seller added tracking information. Tracking information is provided by the shipping carrier and usually provides updates on where your order is in transit.

If no tracking information was provided, contact the seller to see if they have tracking information for your order.

If your order is Not Shipped or Shipped and no tracking information was provided, you may want to open a case.

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