How to Handle Harassment on Etsy

Etsy doesn’t tolerate harassment of any kind. If you’re experiencing harassment on Etsy, let the other member know that you don’t want to hear from them anymore. We recommend that you don’t respond to them if they reply.

If their behavior continues, click Contact support at the bottom of this page and Etsy can help.

How to report a Message as spam

You can report a Message as spam to remove it from your Message inbox. However, you will continue to receive emails about new replies in that Message.

This doesn’t send a report to Etsy. If you’re experiencing harassment, you should Contact support.

To report that a Message is spam:

  1. On Etsy.com, click the Your Account icon.
  2. Click the Messages icon in the menu.
  3. Click the checkbox next to the message that you want to report as spam.
  4. Click More.
  5. Click Report Spam.

Learn more in Etsy’s communication policy and anti-discrimination policy.

Etsy doesn’t tolerate harassment of any kind. If you’re experiencing harassment on Etsy, let the other member know that you don’t want to hear from them anymore. We recommend that you don’t respond to them if they reply.

First, take a look at these other answers to see if they can help you. 

We take reports of harassment seriously. Inaccurate reports of harassment or discrimination prevent us from responding to urgent requests more quickly. If you have an issue that isn’t specifically harassment, please contact us through another option.

I’m a buyer

If you have a problem with an order, and the seller isn’t helping, you should file a case.

A case is a formal way to file a complaint against a shop. You can open a case after the date when your order should arrive.

To start a case, click Choose your order and select the order. Click Open a case at the bottom of the page.

If you don’t see the option to open a case, it may be too soon to file a case.

I’m a seller

If you’re unsure of how to resolve an order concern with a buyer, learn about how to help resolve the issue.

If you see an item being sold on Etsy or a review that violates our policies, please report it by clicking Report this item to Etsy at the bottom of the listing.

You can also flag an entire shop by clicking Report this shop to Etsy link on the left of the shop's homepage.

You can report a review by clicking Report this review under the review you want to report in your shop on Etsy.com.

Etsy's Intellectual Property Policy addresses allegations of intellectual property infringement regarding Etsy seller content, including copyright, trademark, and patent infringement.

Sometimes, these matters may be amicably resolved directly between the parties before filing a notice of infringement. You may choose to respectfully contact the individual member about your concerns through Etsy. Learn how to contact a shop on Etsy.

I want to file a notice of IP infringement

If you’d like to file a report of intellectual property infringement, read our Intellectual Property Policy and use our reporting form

A notice of IP infringement was filed against my shop

If you received a notice of intellectual property infringement, this means that an intellectual property owner (or an agent authorized by them) notified Etsy that they believe certain seller content on Etsy infringes their intellectual property. We complied with our Intellectual Property Policy by deactivating the identified listings. Learn more about why you received a notice of intellectual property infringement.

If Etsy removes a listing from your shop based upon a DMCA notice of copyright infringement, and you believe that the removal is the result of a misidentification or an error, you may consider whether submitting a DMCA counter notice is appropriate for you. 

Learn more about filing a counter notice.

The information contained on this page constitutes information and not legal advice. The reader assumes all responsibility for any and all use of this information. Please consult an attorney for specific questions.

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