Etsy doesn’t tolerate harassment, discrimination, or hate speech of any kind.
If you experience harassment on Etsy, we’re here to help. We want you to feel safe and welcome while buying and selling on Etsy.
What to do if you’re experiencing harassment
If you’re experiencing harassment, we recommend you do the following:
- Send one message to the other member and let them know that you don’t want to hear from them anymore.
- If they respond, do not answer them.
- If their behavior continues, contact support and Etsy will investigate.
What to do with unwanted messages
It’s understandable if you want harassment messages removed from your Message inbox. To remove these messages, report them as spam.
To report a message as spam:
- Sign in to Etsy.com.
- Go to Messages.
- Select the checkbox next to the unwanted message.
- Select Mark as Spam.
You may still continue to receive emails about new replies to that message. If you continue to receive harassing messages, please contact support so Etsy can investigate.
Etsy doesn’t tolerate harassment of any kind. If you’re experiencing harassment on Etsy, let the other member know that you don’t want to hear from them anymore. We recommend that you don’t respond to them if they reply.
First, take a look at these other answers to see if they can help you.
We take reports of harassment seriously. Inaccurate reports of harassment or discrimination prevent us from responding to urgent requests more quickly. If you have an issue that isn’t specifically harassment, please contact us through another option.
I’m a buyer
If you have a problem with an order, and the seller isn’t helping, you should open a case.
A case is a formal way to file a complaint against a shop. You can open a case after the date when your order should arrive.
I’m a seller
If you’re unsure of how to resolve an order concern with a buyer, learn about how to help resolve the issue.
If you see an item being sold on Etsy or a review that violates our policies, please report it by choosing Report this item to Etsy at the bottom of the listing.
You can also flag an entire shop by choosing Report this shop to Etsy on the left of the shop's homepage on Etsy.com.
You can report a review by clicking Report this review under the review you want to report in your shop on Etsy.com.
Etsy's Intellectual Property Policy addresses allegations of intellectual property infringement regarding Etsy seller content, including copyright, trademark, and patent infringement.
Sometimes, these matters may be amicably resolved directly between the parties before filing a notice of infringement. You may choose to respectfully contact the individual member about your concerns through Etsy. Learn how to contact a shop on Etsy.
I want to file a notice of IP infringement
A notice of IP infringement was filed against my shop
If you received a notice of intellectual property infringement, this means that an intellectual property owner (or an agent authorized by them) notified Etsy that they believe certain seller content on Etsy infringes their intellectual property. We complied with our Intellectual Property Policy by deactivating the identified listings. Learn more about why you received a notice of intellectual property infringement.
If Etsy removes a listing from your shop based upon a DMCA notice of copyright infringement, and you believe that the removal is the result of a misidentification or an error, you may consider whether submitting a DMCA counter notice is appropriate for you.
The information contained on this page constitutes information and not legal advice. The reader assumes all responsibility for any and all use of this information. Please consult an attorney for specific questions.