If you need help with your order:
If you contacted the seller more than 48 hours ago, choose Open a case so Etsy can help you. For qualifying orders, you’ll receive a refund for any item that doesn’t arrive, arrives damaged, or doesn’t match the item description or photos.
The estimated delivery date is when your order should arrive. Generally, the estimated delivery date is based on a combination of the processing time for the items you ordered (how long it takes the seller to create and prepare them for shipment), and the transit time (how long the package is typically in transit with the shipping carrier).
Processing time + Carrier transit time = Estimated Delivery Date
For example: If the processing time for an item you purchased is 3-5 days, and the transit time for the shipping method you chose is usually 2-4 days, your estimated delivery date is 5-9 days from today.
If the seller completes the order earlier than the expected ship date, the estimated delivery date will be recalculated accordingly.
How do I see my order's estimated delivery date?
To see your order's estimated delivery date:
- On Etsy.com, sign in and select the Your Account icon.
- Select Purchases and reviews.
- If available, the estimated delivery date will be to the right of your order.
On the Etsy app:
- Tap You.
- Tap Purchases.
- If available, the estimated delivery date will appear next to the image of the item.
If you’re a seller, setting up estimated delivery dates can help drive sales to your shop and prevent buyer confusion. Learn how to set up estimated delivery dates in your shop.
Why don't I see an estimated delivery date for my order?
Not all orders will have estimated delivery dates. Estimated delivery dates depend on the order’s shipping settings, which are set by the seller.
Shop confidently with Etsy’s Purchase Protection program knowing if your order qualifies, you’ll get a full refund if your purchase doesn’t match the item description, arrives damaged, or never arrives.