When Will I Get My Shipping Label Refund?

If you requested a refund for a shipping label, the shipping provider processes the refund and generally takes 15-30 days to complete.

When the shipping provider reaches a decision, you’ll receive an email from Etsy letting you know. If the refund request is approved, a credit listed as Shipping Label Refund will be added to your Etsy Payment account. If you purchased parcel insurance on Etsy for the label, you will receive a separate credit in your Payment account listed as Shipsurance Parcel Insurance Refund.

Can Etsy help me get my shipping label refund?

No, Etsy can’t influence the speed or outcome of refund requests.

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