How to Get Help Before You Order

Not ready to complete your purchase? We’d love to help! 

Ask the seller

For questions about items or shipping, contact the seller:

  1. On a listing page, click Message Seller under the listing title.
  2. If you aren’t already signed in to your Etsy account, you’ll be prompted to sign in.
  3. Type your question into the textbox.
  4. Click Send. The seller will be notified of the new Conversation and can respond.

Ask Etsy

Have an issue that the seller can't help you with? Contact Etsy Support over chat, phone, or email. 

Contact Etsy Support

You need to sign in to your Etsy account to contact Etsy Support over email or phone. I'm having trouble signing in.

I need an item quickly

If you find an item you want to order on, check the Shipping & returns section on the right side of the listing page. You’ll see either:

  • Ready to ship in: How many days it’ll take the seller to prepare your order to be ready to ship.
  • Estimated delivery date: When your order should arrive at your address.

If you’re searching for items on, you can specify that you’re looking for items that will ship quickly:

  1. On, search for something in the search bar.
  2. Under Shipping on the left of the page, select Ready to ship in 1 business day or Ready to ship within 3 business days. This shows you only items with short processing times.
Did this help?
Why didn’t this article help you? (select all that apply, required question)

Thanks for your feedback!

Still have questions?

Contact support