To protect your account, Etsy sends you a notification if your account is signed in to from a new device or browser. This doesn’t necessarily mean your account has been compromised.

If you recently signed in from this device or browser, you may have cleared your cookies or cache since your last sign-in. Learn about cookies and how Etsy uses them.

I didn’t sign in from the location in the email

The location we provide is approximate and might not show your exact location. This is common if you're using a mobile device like a smartphone or tablet. Factors that might impact your reported location include where the IP address is registered, where the agency that controls the IP is located, proxies, and cellular IPs.

This message also contains information referring to the OS, or operating system, on your device and not the type of phone or tablet you are using. For example, “MobileWeb 12.1.1 on iPhone OS 12”, doesn’t mean that your account was signed in to from an iPhone 12, but refers to the operating system that is running on the device.

If you’re sure that you didn’t sign in to your Etsy account from that location at that time, reset your password. We also recommend resetting the password of the email address associated with your Etsy account.

You may also consider enabling two-factor authentication in your account. Learn about making your account more secure.