I'm Having a Technical Problem with Selling on Etsy

If you’re having a technical problem when selling on Etsy, check these common issues:

My shop isn’t appearing in search and I can’t access my shop homepage

If you can’t access your public-facing shop, and your listings aren’t appearing in search, your shop may have been suspended from Etsy. 

If your shop is suspended, you should receive an email from Etsy’s Marketplace Integrity team. Search your email inbox for this email and respond to it if you have questions.

My shop Stats haven’t updated in a long time

Shop Stats update a few times a day, not in real time. Occasionally, Stats experiences extended delays and we’ll alert you when that happens with a banner in your Shop Manager.

Is Etsy down?

When Etsy experiences a major service interruption, we update our status page. Check this page for updates on any ongoing site-wide issues.

If you’re having a technical problem when selling on Etsy, check these common issues.

If these issues don’t address your concerns, let us know in the survey below. We collect technical issues through this survey to aggregate them and report issues to Etsy’s engineering teams. We won’t respond to your report unless we need additional information.

If you can’t access your public-facing shop, and your listings aren’t appearing in search, your shop may have been suspended from Etsy. 

If your shop is suspended, you should receive an email from Etsy’s Marketplace Integrity team. Search your email inbox for this email and respond to it if you have questions.

Shop Stats update a few times a day, not in real time. Occasionally, Stats experiences extended delays and we’ll alert you when that happens with a banner in your Shop Manager.

When Etsy experiences a major service interruption, we update our status page. Check this page for updates on any ongoing site-wide issues.

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