I'm Having Trouble Checking Out

If you’re having trouble checking out on Etsy, check these common issues:

I’m seeing an error when I try to check out

If you see the error: "There was a problem with your order. Please try again, if you continue to have problems, please contact support."


Error message that is displayed on the checkout page when there is a checkout error. 

Then: Review the billing and shipping information you entered and check that it’s correct. If it is correct, select Contact support at the bottom of this page.

What if I'm seeing the error and I paid with PayPal? 

If you’re having trouble paying with PayPal, you should contact PayPal support.

My order is still processing

If you received an email from Etsy saying that your Etsy order is still processing, it means that your purchase is being screened by Etsy’s third-party partner. All Etsy Payments orders are screened to ensure that the orders are legitimate and to protect from possible fraud.

Most orders are processed in under 72 hours. You’ll receive a confirmation email when the review is complete.

Why is there a charge on my card if my order is still processing?

You may see a charge on your credit card or bank statement while we work to process your order. The charge will only be finalized when the purchase has been processed successfully.

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Still have questions?

Contact support