The safety of the Etsy community is our priority. This article outlines how we're protecting the marketplace and how you can work with your seller on orders during this time.
Staying safe during COVID-19
For more information on how to keep yourself and your loved ones safe, please consult the World Health Organization’s website or your local health authority:
- USA: Center for Disease Control
- Canada: Canadian government
- United Kingdom: GOV.UK
- Netherlands: National Institute for Health and Environment
- France: French government
- Germany: Federal Ministry of Health
- Italy: Ministry of Health
- Japan: Ministry of Health, Labor, and Welfare
- Poland: Polish government
- Spain: Ministry of Health
How we're protecting the marketplace
To protect the Etsy community against receiving false medical information, our Trust and Safety team is actively monitoring and taking down listings related to COVID-19 that are against Etsy’s policies. This includes items that claim to protect against COVID-19/Coronavirus or otherwise make medical or health claims.
While sellers may make and sell handmade masks and other supplemental items, they must be transparent about their products, the standards they follow, and their making process. Under Etsy policies they may not represent their items as medical devices. Nor may sellers on Etsy advertise their products as designed or intended to mitigate, prevent, treat, diagnose or cure any disease or health condition.
If you think you see a shop or listing that is violating our policies, you can flag it for our review.
Communicate with your seller
If your order is delayed or you encounter a problem with your order, please message your seller to ask for more information before contacting Etsy. The seller may be able to give you an updated timeline for your order.
We ask that you have extra patience at this time, since many sellers in our community are facing disruptions in their usual routines that may cause some unpredictability when it comes to fulfilling orders.
Shipping carriers may be experiencing delays which may cause sellers to experience an inability to timely obtain materials. Sellers may also experience delays due to an unprecedented volume of orders for certain items. If you know the shipping carrier your seller used, you can check to see if and how their service may be affected. Here are some links to carrier service alerts: