Someone Changed the Password on My Etsy Account

If you suspect that your Etsy account has been hacked or accessed without your authorization, you should reset your password. 

Reset my password

If your email address has been changed, we’ve emailed you at your old email address with instructions for reverting this change. Please follow the instructions in that email to restore your original email and secure your account. 

We recommend changing your password and enabling two-factor authentication to further secure your account. 

To enable two-factor authentication for your Etsy account:

  1. On Etsy.com, click You.
  2. Click Account settings.
  3. Click Security.
  4. Under Two-Factor Authentication, toggle on your preferred two-factor authentication method.
  5. Click the gear icon and follow the steps to finish setting up two-factor authentication. 

If you still need help, or you’re unable to revert changes made to your account, click Contact support

Contact support

If you suspect that your Etsy account has been compromised or accessed without your authorization, you should reset your password.

We also urge all members to consider enabling additional security settings, like two-factor authentication.

To set up two-factor authentication for your Etsy account:

  1. In your Account settings, click Security.
  2. Under Two-Factor Authentication, toggle your preferred two-factor authentication method to On.
  3. Click the gear icon and follow the steps to finish setting up two-factor authentication.
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