European Union Platform-to-Business Regulation on Etsy

The European Union (EU) Regulation on platform-to-business relations (P2B Regulation) intends to create a fair, transparent, and predictable business environment for sellers on online platforms. The P2B Regulation applies to sellers located in the EU that also offer their products to consumers in the EU.

Etsy’s Policies

To foster transparency and fairness, we’ve put a great deal of effort into ensuring that our agreement with users of our service is worded in a clear and comprehensible way. Our House Rules, which encompasses a broad family of policies for all users of our services (like Etsy’s Terms of Use and Seller Policy), are easily accessible in the footer of just about every page on Etsy.com and at https://www.etsy.com/legal

Sellers on Etsy agree to important policies and standards such as:

If Etsy has reason to believe a seller has violated any of these policies, their shop, shop content, or accounts may be deactivated, suspended or terminated. 

How does the P2B regulation impact EU sellers?

Generally, Etsy will notify sellers of actions affecting their listings, shop, or account. However, we may not provide a notification if we have legal or regulatory reasons that prevent us from doing so, or if the seller has been terminated due to repeatedly violating our policies.

Etsy will duly consider P2B inquiries in accordance with the regulation, and will process them within a reasonable frame of time, taking into consideration the importance and complexity of the issue. We will provide a response regarding the outcome where appropriate and not restricted by legal or regulatory reasons. If we determine that an action was taken as a result of an error, the action will be reversed as soon as possible. Duplicative, abusive, or other bad faith inquiries will be handled accordingly.

My shop, account, or listing has been actioned by Etsy in error. What should I do?

Sellers in the EU that believe an action that Etsy has taken on their shop, account, or listing was the result of an error should respond to the email notification they received, unless directed otherwise within the email (for example, a notification of alleged intellectual property infringement states that the seller should directly contact the complaining party). Email notifications about a final decision regarding an enforcement action or appeal will generally state that the decision may not be reconsidered. 

I’m an EU seller and have concerns related to P2B. How can I contact Etsy?

If you are a seller based in the EU and have concerns related to P2B, please let us know.

EU sellers may review our Terms of Use to see additional information relevant to the P2B Regulation, including mediation options and disclosures regarding search and ad ranking. 

Does P2B apply only to EU sellers?

P2B is a regulation that relates to sellers in the EU. If you are located outside of the EU and have concerns, please click Contact support at the bottom of this page to let us know, or if you received an email from us, follow the instructions in that email to contact us.

The European Union (EU) Regulation on platform-to-business relations (P2B Regulation) intends to create a fair, transparent, and predictable business environment for sellers on online platforms. The P2B Regulation applies to sellers located in the EU that also offer their products to consumers in the EU.

If you’re an EU based Etsy seller, you can submit a P2B concern to us. Click the type of concern you’d like to report to learn how to let us know:

If you want to report technological issues affecting your Etsy account, select an option relevant to your technological issue. For example, if you’re having an issue using Etsy shipping labels, you can select Selling on Etsy, then Shipping, then Etsy shipping labels to report your issue.

If you want to report measures taken against your account, please see the email sent to you by Etsy’s Trust & Safety team. This email will detail your next steps to find a resolution.

If you are a seller based in the EU and want to share concerns about P2B, click I still need help and provide the requested details.

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