If you have questions about an item or order, your seller is the best person to help you.
Looking for customer service? The best way to talk to someone at Etsy Support on the phone is to request a callback. With phone callbacks, you can get the answers you need from a support agent without having to spend time waiting on hold.
How do phone callbacks work?
When you sign in to Etsy and select an issue, you’ll see the option to request a callback if it’s available to you. You’ll receive a call from Etsy Support shortly after the request is made.
You’ll see personalized support options that are the best fit for you and your issue, so you may not see phone callbacks as an option. We also offer 24/7 chat and email support, so you’ll be able to get the help you need.
Who are phone callbacks available to?
Phone callbacks are generally available for all buyers, established sellers on Etsy, and Star Sellers. Phone callbacks are also available if you made a guest purchase, as long as you sign in or create an account.