How to File an Appeal for a Permanently Suspended Account

Members may be permanently or temporarily suspended. Suspended members generally receive an email indicating the type of suspension (permanent or temporary) and the reason why the account was suspended.

Learn more about how to reinstate your temporarily suspended account.

If your account privileges were permanently suspended and you’d like Etsy to review your account for reinstatement, you can file an appeal.

How do I file an appeal?

Before you file an appeal for a permanent account suspension, you must resolve all outstanding account issues, including resolving open cases and paying any outstanding balances.

File an appeal

When you contact us, include a detailed message, covering:

  • What factors led to your suspension
  • Your plan to remediate the issues in your account

What happens after I file my appeal?

A specialist will review your appeal and your account history, and reply with a final decision over email. Due to the complex nature of these investigations, it can take up to two weeks to receive a decision.

Please be transparent and forthcoming with any details requested during the appeals process, as it is your final opportunity to potentially continue your participation in the Etsy marketplace.

Submitting an appeal doesn’t guarantee reinstatement of your account privileges. The appeal only ensures that a qualified specialist will conduct a review of your account history and information to determine the status of your account.

What happens if my appeal is unsuccessful?

If a specialist determines that your account will remain permanently closed, there will be no further consideration of reinstatement.

If your account privileges were permanently suspended and you’d like Etsy to review your account for reinstatement, you can file an appeal. Learn more about how to reinstate your temporarily suspended account.

When you contact us, include a detailed message, covering:

  • What factors led to your suspension
  • Your plan to remediate the issues in your account

A specialist will review your appeal and your account history, and reply with a final decision over email. Due to the complex nature of these investigations, it can take up to two weeks to receive a decision.

Please be transparent and forthcoming with any details requested during the appeals process, as it is your final chance to potentially reopen your business on Etsy.

Submitting an appeal doesn’t guarantee reinstatement of your account privileges. The appeal only ensures that a qualified specialist will conduct a review of your account history and information to determine the status of your account.

If a specialist determines that your account will remain permanently closed, there will be no further consideration of reinstatement.

Did this help?
Why didn’t this article help you? (select all that apply, required question)

Thanks for your feedback!

Still have questions?

Contact support