How to File an Appeal for a Permanently Suspended Account

Members may be permanently or temporarily suspended. Suspended members generally receive an email indicating the type of suspension (permanent or temporary) and the reason why the account was suspended.

Learn how to reinstate your temporarily suspended account.

Etsy takes policies very seriously, but we also know extenuating circumstances can happen, like medical or family emergencies, natural disasters, etc.

You have the opportunity to appeal a permanent account suspension. Our specialists will make a final determination about your account status based on the new information you submit.

When should I file an appeal?

File an appeal if your account has been permanently suspended by Etsy and you’ve resolved the issues that lead to the suspension.

When shouldn’t I file an appeal?

If your account is just temporarily suspended, this can be resolved by other means, like paying an overdue billing balance or resolving open cases. If you received an email from Etsy that mentioned your account is suspended and asked you to reply back to that email when the problem is resolved, your account is only temporarily suspended. The best way to communicate with Etsy is to reply back to that email.

If a listing was removed by Etsy, but your account is still active, you won’t be able to file an appeal. Instead, search for an email from Etsy explaining why it was removed and be sure you understand our policies for what can be sold on Etsy.

How do I file an appeal?

To file an appeal:

File an appeal

Before submitting, be sure you’ve entered all the information as you intend. Be transparent and forthcoming about the issue that caused the suspension and your actions to resolve it, like refraining from listing items that violate Etsy's policies. Demonstrate that you understand the policies and know how to meet them going forward.

What happens after I file my appeal?

A specialist will review your appeal and your account history, and reply with a final decision over email. Due to the complex nature of these investigations, it can take up to two weeks to receive a decision.

Submitting an appeal doesn’t guarantee reinstatement of your account privileges. The appeal only ensures that a qualified specialist will conduct a review of your account history and information to determine the status of your account.

What happens if my appeal is unsuccessful?

If a specialist determines that your account will remain permanently closed, there will be no further consideration of reinstatement. This decision is final. 

If your account privileges were permanently suspended and you’d like Etsy to review your account for reinstatement, you can file an appeal. Learn more about how to reinstate your temporarily suspended account.

When you contact us, include a detailed message, covering:

  • What factors led to your suspension
  • Your plan to remediate the issues in your account

A specialist will review your appeal and your account history, and reply with a final decision over email. Due to the complex nature of these investigations, it can take up to two weeks to receive a decision.

Please be transparent and forthcoming with any details requested during the appeals process, as it is your final chance to potentially reopen your business on Etsy.

Submitting an appeal doesn’t guarantee reinstatement of your account privileges. The appeal only ensures that a qualified specialist will conduct a review of your account history and information to determine the status of your account.

If a specialist determines that your account will remain permanently closed, there will be no further consideration of reinstatement.

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