How to Find Information About Recalled Products

If you are a regulator or government official attempting to contact Etsy with safety concerns about seller content, please submit a regulatory request.

Items that have been recalled by regulators or manufacturers are prohibited on Etsy. Sellers are required to follow Etsy policies as well as all applicable laws and regulations in their jurisdiction and of the locations to which they ship their items. For example, sellers may be obligated to report potentially unsafe items to applicable regulators and work with regulatory officials on recalling such items.

Upon notice, Etsy removes recalled items as stated in Etsy’s Prohibited Items Policy. It is Etsy’s policy to cooperate with regulators in removing recalled products and notifying members who purchased a product subject to a recall.

For more information on recalled items, please see the non-exhaustive list of resources for the following locations below:

The United States Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of the thousands of types of consumer products under the agency's jurisdiction. CPSC's work to ensure the safety of consumer products such as toys, cribs, power tools, cigarette lighters, and household chemicals contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Report an unsafe product to the CPSC. 

 

Safety Gate is the EU system for dangerous consumer products, with the exception of food, pharmaceuticals and medical devices. Safety Gate (previously known as RAPEX) enables quick exchange of information between European countries and the European Commission about dangerous non-food products posing a risk to health and safety of consumers. The alerts include detailed information on the products concerned, the risks, the notifying Member State, and the measures adopted in response.

Report an unsafe product to the European Commission.

The Office for Product Safety and Standards (OPSS) is the UK Government’s enforcement authority for a range of goods-based and standards-based regulations. OPSS was created in January 2018 to deliver consumer protection and to support business confidence, productivity and growth. They regulate a wide range of products with a focus on their safety and integrity. They work with local, national and international regulators, with consumer representatives and with businesses to deliver effective protections and to support compliance. Their mission is to be a trusted product regulator for the UK.

Report an unsafe product to the OPSS. 

Product safety regulation in Australia is a shared responsibility between the Australian Competition and Consumer Commission and the states and territories. The Product Safety Australia website is managed by the ACCC on behalf of Commonwealth, state and territory product safety regulators. The ACCC's role is to identify and address the risk of serious injury and death from safety hazards in consumer products. They use an intelligence-led approach to assess current and emerging safety risks. They review a range of data sources to identify issues that may present a safety concern, including mandatory reports of serious illness, injury or death, recalls that have taken place internationally, and information received from the community.

Report an unsafe product to ACCC. 

Health Canada is responsible for helping Canadians maintain and improve their health. It ensures that high-quality health services are accessible, and works to reduce health risks. They are a federal institution that is part of the Health portfolio.

Report an unsafe product to Health Canada.

RappelConso is the French public consumer information site on recalls of “general public” consumer products, including food and non-food, but excluding medicines and medical devices.

The GlobalRecalls portal brings information together on product recalls being issued around the world on a regular basis. The portal includes information on mandatory and voluntary consumer product recalls which were issued by a governmental body and were made publicly available.

 

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