Submit a request – Etsy Help

Please choose your issue below

Your email address

Describe your issue

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Why was your listing removed?

Order Number

Include only the numbers, for example: 123456789

Case Number

Full name of the cardholder

Exact amount

Order Number

A recent Etsy order number

The last four digits of the credit card on your account

For security reasons, we ask that you don't provide your full bank details.

Your full name

The shipping address on your account

A device used to access your Etsy account

The city or state where you registered your Etsy account

What is your correct email address?

What was the email address on your Etsy account changed to?

Date of the charge

Billing address associated with the card

What type of P2B issue are you reporting?

EU country of residence

Are your purchases tax exempt as a reseller, business, or other organization?

Select what your question or issue is about:

What issue are you experiencing on Etsy?

Do you see this purchase in your Etsy account?

What is your question about?

I want to know more about Star Seller and:

What is your question about?

To help keep your information secure, verify your identity by answering the questions below:

If you’re signed in to an unrelated account, you may need to provide additional information.

Name of your shop

Bank where you have the account associated with your Etsy shop

Last four digits of the bank account number associated with your Etsy shop

For security reasons, we ask that you don't provide your full bank details.

Last four digits of your taxpayer ID (ex. SSN, VAT, ITIN)

Recent order number:

Name of or link to a recently purchased item or item you have in your cart:

Default shipping address on your Etsy account:

What is the approximate date when you opened your Etsy account?

Case ID

What type of case are you disputing?

What would you like to close?

Attachments

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