Item or Order Questions? Contact a Shop
Each seller on Etsy manages their own inventory and orders. If you have questions about an item you’re interested in or about a recent purchase, you’ll need to contact the seller directly for help.
Sellers can answer questions about:
- Item details
- Shipping information
- Return and exchange policies
- Order issues—if you have not received your order or if it's different than it was described on Etsy
In most cases, you'll contact the seller using Conversations. This Etsy's on-site messaging system.
Check out the table below for steps on how to contact a shop:
| Situation | Steps to contact seller |
|---|---|
| Haven't yet placed order |
|
| Placed order with Etsy account |
You can also email the shop by clicking View Receipt under the contact button.
|
| Placed an order as a guest | Reply directly to the order confirmation email in your inbox from transactions@etsy.com. |
Issues with an order
If you have trouble—your purchase wasn't received or isn’t as described—you might consider filing a case. Read about Etsy's case system.