Quick answer
You can manage your shop finances in the Payment account in Shop Manager. In your Payment account, you can pay your amount due and schedule the deposits of available Etsy Payment sales funds.
If you need assistance with understanding your shop finances or taxes, we recommend that you speak with a local professional. Etsy is unable to provide sellers with tax or financial advice.
In this article:
How your Payment account works
- On Etsy, your fees are automatically deducted from your sales. This means that at any time, you’ll only have a value in either your amount due or your amount ready for deposit.
- In a given month, if your fees, shipping label purchases, or refunds exceed your earnings, you will have an amount due in the following month's billing cycle.
How to access your Payment account
To access your Payment account:
- Open Shop Manager on Etsy.com or open More on the Etsy Seller app.
- Select Finances.
- Choose Payment account.
How to pay your amount due
Your amount due is how much you owe from last month’s activities on Etsy.
- If your total balance is negative at the end of the month, you’ll receive a bill on the first of the following month.
- If you have an amount due and you receive an Etsy Payments sale before you pay your bill, your amount due will decrease by the net amount of the sale after any applicable fees.
- If your sales are more than your amount due or you pay your full amount due, your amount due will be zero.
Autobilling payments are charged on the 1st of every month. Manual bill payments can be paid between the 1st and 15th of the month.
- In your Payment account, Select Pay now under your amount due.
- Select the amount you’d like to pay.
- Choose your payment method.
- Choose Submit Payment.
What if I’m in the EEA?
If you're in the EEA, which comprises the EU, Norway, Iceland, and Liechtenstein, you may be asked to authenticate your payment when you click Submit Payment.
To authenticate a payment, you will need to respond to a prompt from your card issuer and provide additional information. Depending on your card issuer, this additional information may include a correct response to a question, a password, or a passcode.
Can I automatically pay my amount due?
You can enroll in autobilling to automatically pay your amount due each month. When you have an amount due, Etsy will charge your card on file on the first of the month to pay your balance.
How to view the amount available for deposit
Your Payment account shows 2 balances:
- Current: the amount that's currently eligible for deposit to your bank account. It's your available sales funds after refunds, fees, taxes, and any funds placed in a reserve are deducted.
- Pending: the amount that's not yet eligible for deposit, such as recent sales that are still being processed.
If you have funds available for deposit, you'll see when they'll automatically be deposited into your bank account based on your deposit settings below Ready for deposit. If you're eligible and meet any applicable deposit minimums, you can also select Request it now to have your funds deposited the next business day.
If you have an amount due or a negative balance, you won't have funds available for deposit. Learn how to reconcile your deposit.
If you make sales through your Square account, those sales are not included in your Payment account balance. You will receive those deposits directly from your Square account.
When do funds become available for deposit?
When your funds become available depends on your shop and account status. New sellers generally have funds eligible for deposit 14 days after a sale, while established shops may have Etsy Payments orders available for deposit as soon as the next business day.
- Security hold on bank details: Adding or updating your bank account details may trigger a 5-day security hold before you are able to receive deposits.
- Payment account reserve: A Payment account reserve is different from a security hold. If your account has a reserve, a percentage of your sales funds may be set aside on a rolling basis before becoming available for deposit. Learn more about Payment account reserves.
- Risk-based account review: If your shop experiences unusual activity, such as a sudden increase in orders, a spike in orders from a high-demand category, or activity that may result in buyer disputes, chargebacks, fraud, counterfeiting, or other claims, Etsy may take action on your account in accordance with the Terms of Use, including the Etsy Payments Policy. When appropriate and permitted by law, Etsy will notify affected sellers about these actions.
- Invalid billing details: Etsy sellers are required to keep a card on file in order to cover charges like unexpected refunds when you do not have sufficient funds in your Payment account. If your card on file has expired or is invalid, you cannot receive deposits.
- Incomplete regulatory requirements: Etsy sellers must comply with all regulatory and tax requirements, such as verified IDs and tax documentation, in order to receive deposits. If you have incomplete and overdue requirements, your deposits may be restricted.
How to see an overview of your finances
To see an overview of your finances, go to your Activity summary. You can view separate totals for the sales you’ve made, shipping label purchases, any refunds you’ve issued, sales tax paid by the buyer, fees, and credits from Etsy.
Choose the time range dropdown under Activity summary to explore data over different time periods.
Select an area to learn what’s in your summary:
Your Net profit is the total of funds from your sales, minus any refunds, fees, shipping costs, and taxes.
Your Sales and fees section gives an overview of incoming funds from sales, as well as subtractions from any refunds you issued to buyers, Etsy fees, and any sales tax that Etsy remits.
You may see these terms under Sales and fees:
- Total sales gives the total funds from all sales during the selected date range.
- Refunds shows the amount of funds refunded to buyers during the selected date range.
- Sales tax/VAT paid by buyer (Remitted) shows any sales tax paid by the buyer that Etsy collects and remits to tax authorities.
- Any fees you've incurred related to listing, selling (i.e. transaction fees and processing fees), and deposits appear along with their fee type, along with any taxes Etsy is required to charge. Learn more about Etsy fees.
- Credits are refunds of your Etsy fees and are nested under the respective fee when you receive a fee credit.
You can calculate these fees by downloading a CSV file of your monthly statements and opening it in a spreadsheet software like Excel or Google Sheets. Learn how to download a monthly statement CSV.
Marketing includes Etsy Ads, Offsite Ads, and sales tax you’ve paid on Etsy’s subscription services like Etsy Plus and Pattern.
To see your statement with a breakdown of your sales and fees for a particular month, go to Monthly statements. Learn more.
To view individual transactions, go to Recent activities. You can see details about each transaction such as the date, activity, and amount.
Costs appear here for any shipping labels purchased on Etsy during the selected date range. If the shipping carrier has made an adjustment to the cost, if you’ve purchased shipsurance, or if you’re required to pay tax on the labels, these amounts will also appear here.
How to see your recent activities
Your Recent activities show the 30 most recent activities in your Payment account. To see all activities in your shop, view your monthly statements.
In your Recent activities, you can see the:
- Date: The date this charge or transaction took place in your local time zone.
- Type: The category of activity, like Sales, Fees, Marketing, and Shipping.
- Description: The specific activity. This can show the item sold or the activity that incurred tax or fees.
- Amount: The amount of money you made or refunded for this activity.
- Fees and taxes: The fees or taxes incurred by an activity, such as listing an item or processing a buyer’s payment. Learn more about fees.
- Net: This is the gross amount of the sale minus fees and taxes.
- Balance: The net (sale amount minus fees and/or taxes) of the specific line item.
Your payment account balance is deposited based on your deposit schedule and can take a few days to reach your bank account.
If you use Etsy Payments via Payoneer, funds from your Etsy payment account are sent to your Payoneer Payment Account, where you can deposit them into your bank account. Contact Payoneer for help with your deposit.
Check these topics to see if they answer your question:
For new sellers, funds generally are available for deposit 14 days after a sale, though it may take longer depending on the specific standing of your shop. For established sellers, Etsy Payments orders may become available for deposit the next business day depending on the specific standing of your shop.
There are a few reasons why you might not receive a deposit when you were expecting one:
Your current balance is negative or zero
If your current balance is negative or zero, you won’t receive a deposit. This means that your current fees or refunds are greater than your available earnings, though you may have additional pending earnings in your account. You'll receive a deposit after future or pending earnings cover this balance.
With Etsy Payments, the funds from your sales first go towards paying your Etsy fees. Then, the remaining balance is deposited in your bank account on file, per your deposit schedule.
You can see the fees and service costs accrued and an itemized breakdown of your balance in your Payment account. Here, you can view recent activity and scroll down to change what months you'd like to view. Choose "View all monthly statements" at the bottom to see a full list.
If your current balance is lower than you expected, check your Recent activities in your Payment account. Etsy fees as well as charges for shipping labels or Etsy Ads are taken out of your balance.
Check your card on file
To deposit your Etsy Payments funds, you need a valid credit or debit card connected to your account. Check that your card on file is correct and that you don’t have an amount due to be paid from this card.
If you have an overdue charge, you need to manually pay that charge after you update your card.
Check your bank account on file
To deposit your sales funds, you need to have a valid bank account connected to your shop, unless you’re located in a country where you’re required to use Payoneer to accept deposits.
If you have an inactive bank account on file, that bank should automatically send your deposit back to your Etsy Payment account. It can take several business days for the deposit to be returned. You'll receive an email notice from Etsy once your bank returns the funds.
Update your bank on file to receive this deposit. Once the bank account is verified, Etsy Payments funds are automatically placed on hold for 5 days.
When you add or update your bank account, your funds will be on hold for 5 days after verification for security purposes.
During this time, fees and services will continue to be netted from the amount in your Payment account.
Once the 5 day hold is over, your funds will be deposited to your new bank account per your deposit schedule.
Seller with US bank account
You can update your bank account in your Payment settings with Plaid. Learn more.
Seller with bank account outside the US
You’ll need to verify your bank account before you can receive any funds from your sales.
If you are located outside the US and your shop was opened after March 1, 2022, you can add your bank account within 30 days after your first sale. Be sure to add your bank details within 30 days of your first sale to avoid your shop being suspended. You’re also required to verify your bank details within 60 days or your shop will be suspended.
My bank account is in a different currency from my Payment account
If your bank account is in a different currency from your Payment account currency, you can upload a bank statement for verification. We’ll review it within 5 business days.
To upload a bank statement for verification:
- On Etsy.com select Shop Manager.
- Choose Finances.
- Select Payment settings.
- Choose Edit next to Bank details. You may need to confirm your current bank details on file.
- Under Bank country & currency, choose My bank account is in another currency. Note that we can only pay out in your Payment account currency..
- Select Save and upload bank statement.
- Drag and drop or select a file of your bank statement.
- Choose Submit.
- Select Save.
We’ll issue deposits in your Payment account currency, even if your bank currency is different.
My bank account is in the same currency as my Payment account
If your bank account is in the same currency as your Payment account, you’ll receive a small deposit from Etsy 2–3 business business days after you update your bank account or begin verifying your bank account after your first sale. The deposit will be processed by our third party payment partners, such as Adyen or Envoy via WorldPay.
Once you receive the small deposit in your bank account, enter the amount in your Payment settings on Etsy.
Trouble verifying a bank account
I see come back later and can’t enter the deposit amount.
- You must return later, even if you’ve received the deposit. Continue to check back each day.
- You’ll be able to enter your deposit amount on Etsy within a few days.
- Etsy Support isn’t able to remove the Come back later message.
I’m entering the amount, but Etsy says it’s wrong.
- Enter the small deposit exactly as it appears on your statement.
- Be sure you’re entering the most recent deposit.
- If you update your bank account on Etsy and check your statement soon after, you may see an outdated small deposit. Wait until you get the new small deposit. All earlier deposits will be void.
- It can take up to 5 business days after updating your bank account to receive a small deposit.
I haven’t received the small deposit
- Wait 5 business days. If you don’t see the deposit after 5 business days, enter your bank details again to have a new deposit sent to your bank account.
- If you still don’t receive the deposit, contact your bank to confirm your account details or try adding a different bank account.
I verified my bank account but I’m still suspended
- If you reach the maximum attempts to verify, or don’t verify your bank account within 60 days of updating your bank details, your shop will be suspended and you may need to contact Etsy.
- If you’ve located your small deposit and have the option to verify, do so on Etsy.com and not the Etsy Seller app before reaching out to Etsy Support for help reinstating your shop.
- It’s not possible to verify on the Etsy Seller app while suspended.
If a Payment account reserve is placed on your account, a percentage of funds from each new sale of a physical item is not available for deposit for a period of time or until you add tracking to the order then shows it's in transit.
Orders in reserve also have a default holding period, so if no valid tracking is provided, funds will be released after that period.
We’ll send you an email and messages in your Shop Manager to let you know if your account has a reserve. If a reserve is placed in your shop, we’ll display the default holding time period and percentage of reserve funds in your Payment account.
Etsy Support agents also aren’t able to remove a reserve from your account.
Learn more about reserves in the Etsy Payments Policy and the Help Center.
Sellers in certain countries are charged a small Regulatory Operating fee in addition to current selling costs. This fee is a percentage applied to the item price and shipping cost (including gift wrap and personalization costs, if applicable) and will vary based on seller location.
The cost of doing business in many countries has recently increased due to new regulations, such as Digital Services Tax.
If your account was suspended for an overdue balance, you’ll need to pay your amount due to reinstate your account. After you pay your balance, your account should be automatically unsuspended.