Quick answer
If you have questions about an item or order, your seller is the best person to help you.
Looking for Etsy customer service? Etsy Support can help you with account, shop, or purchasing issues over chat, phone, or email.
You must sign in to your Etsy account to contact Etsy Support. This helps us verify your identity and provide you with quicker customer service. If you can’t sign in and need to contact Etsy Support, follow the steps in this article.
You can also register for an account if you don’t already have one.
I have a question or problem with my order
If you have questions about an item or order you purchased, you can contact the seller. The seller is the best person to help you if you need to:
- Check your order status
- Update your delivery address
- Make a change to your order
- Request a refund, return, or exchange
- Request a cancellation
- Or if you have any other question about your order
If the seller isn’t responding, you can open a case with the seller. Learn more about Etsy’s case system.
How do I start an Etsy shop?
Congrats on starting your Etsy shop! We have plenty of resources to help you get started selling on Etsy:
- Learn how to set up your shop.
- Learn everything you need to know about running your Etsy shop.
- Problems with your sales? Learn how to get those sales coming in again.
- Get paid for all your hard work with Etsy Payments.
- Quote buyers accurate postage with calculated postage.