How to Make Your Account More Secure

To make your account more secure, we recommend that you create a password that is easy to remember but hard for someone else to guess. Using two-factor authentication and making sure you receive sign in notifications will also help make your Etsy account more secure.

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Best practices for a secure password

To help you create a secure password, we outlined password best practices:

Do use

  • At least eight characters, but the longer the better
  • A mix of lowercase and uppercase letters, numbers, and symbols

Don't use

  • Your username
  • A previous password or password used on another site
  • Consecutive keyboard combinations such as "qwerty" or "asdfg"
  • A complete dictionary word or obvious combinations of dictionary words
  • Slang terms, common misspellings, or words spelled backward
  • Names such as your company name or names of spouses, kids, other relatives, or pets
  • Personal information such as your age or birth date

Learn how to change your password.

How to turn on two-factor authentication

Two-factor authentication adds an extra layer of protection to your account. When you sign in to your account with two-factor authentication enabled, you’ll need to enter your password and a confirmation code that's sent to your phone or tablet.

You can receive the authentication code on an authenticator app or through calls or texts to your phone. You can use the same app or phone number on multiple accounts.

You’ll be prompted to provide the code:

  • When you sign in using a different browser or on a new device
  • Every 30 days

You’ll need to enter that code in addition to your password when signing in.  

Using an authenticator app

To set up two-factor authentication with an authenticator app:

  1. Download an authenticator app on your phone or tablet. For example, you may use Google Authenticator, which you can download from the App Store or the Google Play Store.
  2. On Etsy.com, click Your account.
  3. Click Account Settings.
  4. Click Security.
  5. Toggle Authenticator App.
  6. Click Next.
  7. Open your Authenticator App and follow the instructions in the app to add a new account.
  8. Scan the QR code using your authenticator app.
  9. Enter the code from your authenticator app into the textbox under the QR code.
  10. Click Next.
  11. Save the backup codes provided in a safe place. You can use these if you ever lose your phone.
  12. Click Close.

When you sign in to your account, you may be prompted for your confirmation code. Open your authenticator app to locate the code.

Backup codes

With two-factor authentication, you can download backup codes to use when you don't have your phone to sign in. Save these codes in a safe place. You can only use each code once.

If you lose your codes or use them all:

  1. On Etsy.com, click Your account.
  2. Click Account Settings.
  3. Click Security.
  4. Click Regenerate next to Backup Codes.
  5. Download and save your new codes.

Text or call authentication

The number you’ll be contacted from is an automated service and is not an Etsy Support contact number.

Standard rates apply and depend on your service provider.

If you need more help, you can get in touch with us. Click Contact at the bottom of this page.

How to turn on sign in notifications

If Etsy detects that someone accesses your account from a new browser or device, you will receive an email notification. You have the option to add the new browser or device as trusted devices, so you won’t be notified again when they access your account.

We keep track of you signing in with cookies. That means if your browser isn't set to maintain cookies from Etsy, you'll keep getting notifications for your own sign-ins.  

Enabling sign in notifications

If you have an older Etsy account, you may need to enable these notifications in your security settings.

To enable sign in notifications:

  1. On Etsy.com, click Your account.
  2. Click Account Settings.
  3. Click Security.
  4. Click Enable next to Sign In Notifications.

Sign in history

Sign In History shows you when and where you sign in to your Etsy account. If sign in notifications are enabled, you'll see your sign in history for up to 10 of your most recent sign-ins.

You can also sign out of any open sessions. If you signed in to Etsy on a public computer and forgot to sign out, you can sign out of that session in your sign in history.

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