How to Make Your Account More Secure

To make your account more secure, we recommend that you create a password that is easy to remember but hard for someone else to guess. Using two-factor authentication and making sure you receive sign in notifications will also help make your Etsy account more secure.

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Best practices for a secure password

To help you create a secure password, we outlined password best practices:

Do use

  • At least eight characters, but the longer the better
  • A mix of lowercase and uppercase letters, numbers, and symbols

Don't use

  • Your username
  • A previous password or password used on another site
  • Consecutive keyboard combinations such as "qwerty" or "asdfg"
  • A complete dictionary word or obvious combinations of dictionary words
  • Slang terms, common misspellings, or words spelled backward
  • Names such as your company name or names of spouses, kids, other relatives, or pets
  • Personal information such as your age or birth date

Learn how to change your password.

How to turn on two-factor authentication

Two-factor authentication adds an extra layer of protection to your account. When you sign in to your account with two-factor authentication enabled, you’ll need to enter your password and a verification code that's sent to your phone or tablet.

You can receive the verification code on an authenticator app or through calls or texts to your phone. When providing your phone number for two-factor authentication, you agree for Etsy to send you a verification code through calls or texts. You may opt-out of Etsy using or edit your phone number by going to your Account Settings. Charges from your phone or text carrier may apply.

You’ll be prompted to provide the code:

  • When you sign in using a different browser or on a new device
  • Every 30 days

You’ll need to enter that code in addition to your password when signing in. 

If you have more than one Etsy account, you can use the same phone number or authenticator app downloaded to your iOS or Android device.

Depending on your country, receiving a verification code through calls or texts to your phone may not be available. If your country is not listed below, you will likely need to set up two-factor authentication using an authenticator app.

  • Australia
  • Austria
  • Canada
  • Egypt
  • Germany
  • France
  • Israel
  • Ireland
  • Italy
  • The Netherlands
  • Netherlands Antilles
  • Poland
  • Portugal
  • Singapore
  • Spain
  • Turkey
  • UK
  • Ukraine
  • US
  • Vietnam

Using an authenticator app

An authenticator app is an app for iOS or Android devices that generates a verification code. We recommend using an authenticator app as another secure option for two-factor authentication.

  1. While opening your shop, on the Your Security step, choose Authenticator App from the dropdown menu.
  2. Download any authenticator app, such as Google Authenticator, from the Apple App Store or the Google Play Store
  3. Choose Continue.
  4. A QR code will appear on Etsy. Open the authenticator app and scan the QR code.
  5. On Etsy, enter the verification code from the authenticator app.
  6. Download or Copy your backup codes in case you can’t access your device later on.

  1. Download any authenticator app, such as Google Authenticator, from the Apple App Store or the Google Play Store.
  2. Sign in to Etsy.com and select Your account.
  3. Choose Account Settings.
  4. Choose Security.
  5. Toggle Authenticator App.
  6. Select Next.
  7. Open your Authenticator App and follow the instructions in the app to add a new account.
  8. Scan the QR code using your authenticator app.
  9. Enter the code from your authenticator app into the text box under the QR code.
  10. Choose Next.
  11. Save the backup codes provided in a safe place. You can use these if you ever lose your phone.
  12. Select Close.

When you sign in to your account, you may be prompted for your confirmation code. Open your authenticator app to locate the code.

Backup codes

With two-factor authentication, you can download backup codes to use when you don't have your phone to sign in. Save these codes in a safe place. You can only use each code once.

If you lose your codes or use them all:

  1. Sign in to Etsy.com and select Your account.
  2. Choose Account Settings.
  3. Choose Security.
  4. Select Regenerate next to Backup Codes.
  5. Download and save your new codes.

Text or call authentication

The number you’ll be contacted from is an automated service and is not an Etsy Support contact number.

Standard rates apply and depend on your service provider.

If you need more help, you can get in touch with us. Click Contact at the bottom of this page.

I'm a new seller. Do I need to enable two-factor authentication?

Etsy requires sellers to set up two-factor authentication when opening up a new shop as a security measure.

Turning two-factor authentication off

You can turn two-factor authentication off and on again at any time. 

  1. Sign in to Etsy.com and select Your account.
  2. Choose Account Settings.
  3. Choose Security.
  4. On the right, toggle off the option next to Authenticator App, SMS, or Phone.

How to turn on sign in notifications

If Etsy detects that someone accesses your account from a new browser or device, you will receive an email notification. You have the option to add the new browser or device as trusted devices, so you won’t be notified again when they access your account.

We keep track of you signing in with cookies. That means if your browser isn't set to maintain cookies from Etsy, you'll keep getting notifications for your own sign-ins. 

Enabling sign in notifications

If you have an older Etsy account, you may need to enable these notifications in your security settings.

  1. Sign in to Etsy.com, choose Your account.
  2. Choose Account Settings.
  3. Choose Security.
  4. Select Enable next to Sign In Notifications.

Sign in history

Sign In History shows you when and where you sign in to your Etsy account. If sign in notifications are enabled, you'll see your sign in history for up to 10 of your most recent sign-ins.

You can also sign out of any open sessions. If you signed in to Etsy on a public computer and forgot to sign out, you can sign out of that session in your sign in history.

If you suspect that your Etsy account has been compromised or accessed without your authorisation, you should reset your password.

We also urge all members to consider enabling additional security settings, like two-factor authentication.

To set up two-factor authentication for your Etsy account:

  1. In your Account settings, click Security.
  2. Under Two-Factor Authentication, toggle your preferred two-factor authentication method to On.
  3. Click the gear icon and follow the steps to finish setting up two-factor authentication.
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