Through our integration with delivery provider Yakit, sellers in India can purchase and print DHL Express postage labels directly from their Shop Manager. Sellers can also purchase DTDC Asendia postage labels as a more economical option for lightweight items. Etsy also offers One World Express postage labels as an option for a more affordable international carrier.

Purchasing postage labels on Etsy to complete an order is optional. If you cannot use a postage label purchased on Etsy to complete an order, you can opt out of this process and complete the order manually.

What do I need to use postage labels through Yakit?

To purchase and use postage labels through Yakit on Etsy, you must:

• Be an Etsy seller whose shop is located in India;
• Live in (or have a pickup address in) a PIN code serviceable by one of the available carriers or carrier partners*; 
• Complete onboarding and verification for each carrier through the Yakit portal; 
• Use package pickup for orders dispatched using postage labels on Etsy; and 
• Agree to Etsy’s Delivery Policy.

*Once you complete onboarding, your address can't be changed.

Labels are only available for export orders at this time. 

You can purchase postage labels on Etsy.com from a desktop computer, or from the mobile site.

How do I get my account set up and verified?

Before you can purchase postage labels on Etsy, you’ll need to onboard with DHL Express, One World Express, and/or DTDC Asendia through our delivery provider, Yakit. During this process, you'll confirm your Etsy delivery and billing address and upload the required documentation. 

If you do not live in a PIN code serviceable by any of the available carriers, you will not be able to sign up.

To access the Yakit portal, visit your Shop Manager and go to the Yakit link in the banner. 

Required documents:

Once you’re in the portal, you'll be asked to upload some or all of the documentation below. The required documents depend on the carrier to which you're onboarding.

After submitting the required documents for DTDC Asendia, you will find out if they were approved within 24 business hours. For DHL Express, approval generally takes longer.

One World Express typically requires fewer documents for approval. Sellers can begin sending orders as soon as Yakit approves your required documents, typically within 24 business hours.

If you have questions about the documentation requirements or the upload process,  ask Yakit directly via Y-Chat located in the portal.

Permanent account number (PAN)	This is a ten-digit unique alphanumeric number issued by the income tax department.
Proof of address	This can be a gas bill or other proof of your permanent or home address.
Pickup address proof (if different from mailing address)	This can be a gas bill or other proof of the location your packages will be picked up from.
Import Export Code (IEC)	Government-issued license for exporting or importing
Goods and Services Tax Certificate (GST certificate)	This is a government-issued certificate. If you have sales above a certain threshold, you may need to register as a taxable person.
Goods and Services Tax Identification Number (GSTIN)	A 15-digit tax number that is assigned to you through your GST registration.
Letter of Undertaking (LUT)	Government-issued bank guarantee letter
Authorised Dealer (AD) Code	A 14-digit numerical code provided by the bank where you have  your business account.
DHL Application Form	Application form to do business with DHL

 

If the carrier approves your uploaded documents, your account will be verified, and you’ll be able to purchase postage labels from that carrier on Etsy.

If you have already registered for DHL Express and your documents are still valid, you will be automatically onboarded to DTDC Asendia and One World Express with no further verification required to purchase postage labels through Etsy.

How do I purchase postage labels?

To buy postage labels on Etsy through Yakit:

1. Sign in to Etsy.com.
2. Go to Shop Manager.
3. Go to Orders & Delivery.
4. Select the order(s) you want to buy a postage label for.
5. Select Complete order.
6. Choose the Dispatch date.
7. Under Deliver to, check that the buyer’s address is correct. If you need to update their address, select Edit.
8. Fill out the Delivery information for the package. Learn more about delivery information.
9. Fill out the customs form.
10. If needed, select Add another label to this order and repeat the above steps.
11. Select Review your purchase to view a summary of your purchase. Here you can choose whether to receive a copy of any dispatch notifications that are sent.
12. Confirm the documents you’d like to print. Select Customise options to specify a download preference for your label(s).

A dispatch notification is sent to your buyer on the Dispatch Date you selected, and your order is Complete. Now you can print your postage label and schedule a package pickup with the carrier.

To see all your purchased labels, select Purchased labels from your Completed orders tab.

What delivery information is required?

The delivery information helps us give you an accurate estimate for the cost of your postage label. 

• Package weight: The weight of the package
• Package type: The package type depends on how you package the order.
• Length, Width, Height: The physical dimensions of your package 
• Delivery service: The delivery service determines how quickly the order delivers to the buyer, and affects the price of postage.

What customs information is required when delivering internationally?

When purchasing an international label, you must supply the weight, value, and an accurate customs description for each item in this order. This weight and value will be used to calculate the package's totals for customs.

How much do postage labels cost?

The cost of a postage label will depend on the origin, destination, weight, and dimensions of the package. When you purchase postage labels through Yakit for your Etsy packages, you get discounted volume postage rates. Aside from Etsy’s standard fees, there are no additional membership fees to purchase and use postage labels on Etsy.

You can preview the rates available through your Etsy account prior to purchasing a postage label.

To preview postage rates:

1. Go to Postage labels options.
2. Find Package details.
3. Go to Customise package details.
4. Choose an existing preset or customise your own.
5. Choose a destination country.
   

Rates for available services will be shown, as well as whether that service is enabled for your account.

You can also preview the cost during label purchase after you add your package details. The cost of each purchased postage label appears separately in your Payment account.

How do I complete an order without purchasing a postage label?

If you choose to complete an order without purchasing a postage label on Etsy, select I’ll complete this order without postage labels on Etsy under the Delivery service.

Under Please tell us why you don’t need a label, select one of the following reasons:

• Item is digital
• Buyer’s address isn’t covered
• Package is too heavy
• Package is too large
• Package contains gold, diamonds, or other precious gems
• Package will dispatch from outside India
• It’s an international shipment that requires insurance
• I’m delivering this order using a different label purchased on Etsy
• Other

Under Delivery company, select the delivery company you’re using to deliver the order, then enter an applicable Tracking number.

How do I schedule a package pickup?

Package pickup is required when using DHL Express, One World Express, and DTDC Asendia postage labels purchased on Etsy. Packages cannot be dropped off in person. Pickups for DHL Express must be manually scheduled. Pickups can be scheduled until 12pm IST, and take place after 12pm IST.

Packages sent through DTDC Asendia and One World Express will have a pickup automatically scheduled depending on the time the label is purchased.

• Labels purchased before 1pm IST have same-day pickup automatically scheduled.
• Labels purchased after 1pm IST will have a pickup scheduled for the following day.

Request a pick-up

To request a pickup:

1. Finish purchasing postage labels for your open orders.
2. Go to your Shop Manager.
3. Select Request a pickup.

By default, all postage labels with a Dispatch date on or before the next available pickup date are included in a pickup request. 

After the pickup request is completed

After the pickup request is completed, DHL Express will call you to confirm and schedule your pickup. You can communicate any changes to the timing of the pickup with DHL Express directly. You must confirm all details of your pickup request during this call.

Combine all packages from a single pickup request into one bundle using a bag or box. Hand this to the DHL Express representative who completes the pickup request.

How do I add additional packages to a scheduled pickup?

If it is before 12pm IST and you have additional packages to dispatch:

1. Select Add to pickup request in your Shop Manager for each pickup request you need to add packages to. This option only appears if you have purchased labels that are not part of an existing pickup request.
2. Select Update package to review and make changes to your package.
3. Add the needed packages to the request, then choose Add to pickup.

This will add additional packages to your existing pickup request. Make sure all packages for DHL Express are packaged together into one bundle.

If it is after 12pm IST on the date of pickup, you will not be able to add requests to your package pickup, and will see an error. Once your package pickup requests have been completed, you can schedule more package pickups.

For labels purchased through DTDC Asendia and One World Express, a representative will call to confirm the schedule of your pickup request. During this call you can:

• Cancel your pickup request. At this time, it is not possible to cancel a pickup request through Etsy.
• Confirm that you will be consolidating packages with labels for both current and next-day pickup into one bundle.

If you do not hand over a package during scheduled pickup, you will see a banner in your Orders & Delivery page reminding you to schedule one.

What delivery services can I use?

We offer DHL Express as a premium, tracked service to deliver international packages weighing up to 70 kg at discounted prices—as much as 50% off retail.

When you purchase a postage label and schedule a pickup, the necessary forms are provided to you. It’s your responsibility to ensure the required information is completed and accurate.

How do I request a refund?

You can request a refund for unused labels that have not been added to a pickup request within 14 days of purchase. Unfortunately, labels that have already been added to pickup requests are not eligible for refunds. Learn how to request a refund for a postage label.

How does Yakit handle delivery insurance?

At this time, supplemental delivery insurance is not available for postage labels purchased through Yakit. However, some delivery methods come with insurance included, noted at time of label purchase. Claims for included delivery insurance coverage must be filed with Yakit directly.

If you are sending a package you need to insure for a value beyond what is included when purchasing a postage label on Etsy, purchase postage elsewhere and then opt out of purchasing a label on Etsy, selecting “It’s an international package that requires insurance” as the reason.