• Order Processing Times

  • How to Set Up Estimated Delivery Dates
  • How to Set Processing Times and “Dispatch-By” Dates

• Manage Orders

  • How to Add Tracking and Complete an Order
  • Refunds, Returns, and Exchanges for Sellers
  • Packing Slips and Order Receipts
  • How to Help a Buyer With a Return
  • How to Cancel a Sale
  More

• Postage Labels

  • How to Purchase Postage Labels on Etsy
  • How to Download and Print a Postage Label
  • Customs Information for International Delivery
  • How to Purchase a Return Postage Label
  • How to Refund Postage Labels Purchased Through Etsy
  More

• Rates & Processing Times

  • How to Offer Free Delivery
  • How to Set Up Calculated Postage
  • Determining and Adding Postage Rates
  • How to Add Delivery Upgrade to Your Shop
  • Discounted Delivery For Multiple Items
  More

• Reviews & Cases

  • How to Resolve a Case from a Buyer
  • How the Review System Works for Sellers
  • What to Do if You Receive a Negative Review
  • How to Report a Review