If you're an Etsy seller, you can set up your delivery profiles to show your customers the estimated delivery dates for their orders. Depending on where your shop is located, you can enable it in different ways:
- Shops in the US and Canada: You can use either calculated or fixed cost postage.
- Shops in the rest of the world: You can use fixed cost postage.
To help you provide more information to your buyers, we suggest you enable estimated delivery dates on your listings.
On Etsy, a package which has arrived anywhere within the estimated date range, is considered to have arrived on time. As long as you have dispatched the order by the stated dispatch by date and have valid proof, you will not be held responsible for delays that occur in transit, caused by the carrier. Learn how to resolve a dispute with a buyer.
How to enable Estimated Delivery Dates
US and Canada sellers: Listings with calculated postage and a processing time will already have an estimated delivery date.
To enable estimated delivery dates if you don’t use calculated postage:
- Sign in to Etsy.com.
- Click the Your Account icon, then click Shop Manager.
- Click Settings.
- Click Delivery settings.
- Click Delivery profiles.
- Click Add a delivery profile.
- Next to Postage cost, if you are in the US or Canada, select I’ll enter fixed costs manually or Calculate them for me. (Skip this step if you're not in the US or Canada).
- Choose the options you want, including your preferred delivery carrier and estimated transit time.
- Click Create profile.
Use this delivery profile for your listings to show your customers the estimated delivery date for their order.
What is an Estimated Delivery Date?
The estimated delivery date shows when we think your order should arrive.
The range of dates provided for expected delivery is determined by your quickest processing time + your quickest expected transit time for the early end of the range, and your longest processing time + your longest expected transit time for the late end of the range.
For example, if the processing time for an item purchased is 3-5 days, and the transit time for the delivery method chosen is usually 2-4 days, the estimated delivery date is 5-9 days from the order date.
The estimated delivery dates being shown are too early/too broad
Consider narrowing your processing time range if you rarely dispatch earlier than the date the order is due. You can edit your processing time and select the Custom option to have greater control over your processing time.
The estimated delivery dates being shown are not accurate
You can manually set a range of estimated delivery times for each location.
To do so, you'll edit your delivery settings on your listings. Where the postage costs and carriers are entered for the listing, you can change the carrier to Other. This will allow you to enter your own range.