You can set up your delivery profiles to show your customers estimated delivery dates for their orders. Depending on where your shop is located, you can enable it in different ways:
- Shops in the US and Canada: You can use either calculated or fixed cost postage.
- Shops in the rest of the world: You can use fixed cost postage.
On Etsy, a package which has arrived anywhere within the estimated date range, is considered to have arrived on time. As long as you have dispatched the order by the stated dispatch by date and have valid proof, you will not be held responsible for delays that occur in transit, caused by the carrier. Learn how to resolve a dispute with a buyer.
How to set up Estimated Delivery Dates
US and Canada sellers: Listings with calculated postage and a processing time will already have an estimated delivery date.
📦 When you purchase and print postage labels on Etsy, we’ll automatically mark orders as complete and send your buyers their tracking number. That way they’ll know when to expect their orders. Purchase Etsy Postage Labels.
To set up estimated delivery dates if you don’t use calculated postage (required in the US):
- Sign in to Etsy.com.
- Go to Shop Manager.
- Go to Settings.
- Go to Delivery settings.
- Select Delivery profiles.
- Select Add a delivery profile (or Edit an existing one).
- If you are in the US or Canada: Next to Postage prices, select I’ll enter fixed costs manually or Calculate them for me. (Skip this step if you're not in the US or Canada).
- Select the Dispatch origin, and your Processing time.
- If you are in the US: Add your post code in Origin post code.
- In the Fixed postage prices section, select your preferred or most used Delivery carrier and Mail class.
- Under What you’ll charge, choose whether to offer Free delivery or set up a Fixed price yourself.
- Click Create profile.
Use this delivery profile for your listings to show your customers the estimated delivery date for their order.
What is an Estimated Delivery Date?
The estimated delivery date shows when we think your order should arrive.
The range of dates provided for expected delivery is determined by your quickest processing time + your quickest expected transit time for the early end of the range, and your longest processing time + your longest expected transit time for the late end of the range.
For example, if the processing time for an item purchased is 3-5 days, and the transit time for the delivery method chosen is usually 2-4 days, the estimated delivery date is 5-9 days from the order date.
The estimated delivery dates being shown are too early/too broad
Consider narrowing your processing time range if you rarely dispatch earlier than the date the order is due. You can edit your processing time and select the Custom option to have greater control over your processing time.
If you’ve set your own Delivery time when choosing Other as your delivery carrier, review those settings regularly and adjust as needed, as service standards may change.
The estimated delivery dates being shown are not accurate
You can manually set a range of estimated delivery times for each location.
To do so, you'll edit your delivery settings on your listings. Where the postage costs and carriers are entered for the listing, you can change the carrier to Other. This will allow you to enter your own range.
I dispatch from multiple locations. How should I set up my profiles?
If you dispatch from multiple locations, you can create a delivery profile and a listing for each location you dispatch from. Then, link each delivery profile to the relevant listing. This associates the correct delivery date with each listing.