UPS® Postage Labels on Etsy

You can purchase and print UPS postage labels directly from your Etsy shop.

To buy UPS postage labels from Etsy, you must be a seller based in the US. At this time, labels can only be purchased for domestic addresses. Labels can be purchased on Etsy.com, and on the Etsy Seller App

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How much do postage labels cost?

When you purchase a UPS postage label on Etsy, you’ll get discounts up to 78% off UPS® Ground packages and up to 73% off for UPS 2nd Day Air® service and UPS Next Day Air® service.* Aside from Etsy’s transaction fees, there are no additional membership fees to use UPS Postage Labels.

The cost of your UPS postage label is based on the origin, destination, weight, and dimensions of the package.

The cost of each purchased postage label will appear separately in your payment account. Associated credits, additional fees, or surcharges will also be listed on your payment account as a “Postage Label Adjustment.”

It’s important to enter accurate package details when you create a package. Otherwise, UPS may adjust the final cost of your label after delivery.

*Discounts off UPS daily rates. Rates are limited to delivery from the US only. Rates and any applicable discounts are subject to change at any time without notice.

What delivery services does UPS offer? 

Etsy and UPS offer a selection of methods for sending parcels to domestic addresses, which include both standard and expedited services:

  • UPS® Ground Saver (2-7 business days) 
  • UPS® Ground (1-5 business days)
  • UPS 3 Day Select® (3 business days)

  • UPS 2nd Day Air® (2 business days)
  • UPS 2nd Day Air A.M.® (2 business days)
  • UPS Next Day Air Saver® (1 business day)
  • UPS Next Day Air® (1 business day)

Be sure to familiarise yourself with UPS prohibited and restricted items

All UPS labels purchased on Etsy come with up to $100 in declared value liability included at no cost. Additional insurance via Shipsurance is not available for UPS postage labels.

What is UPS® Ground Saver?

UPS® Ground Saver is an economy, residential, ground delivery service. Perfect for lightweight, non-time sensitive packages. UPS® Ground Saver provides the consistency and reliability of the UPS network at an extremely competitive price.

UPS® Ground Saver provides door-to-door tracking and delivers 7 days a week (Monday – Sunday) to US residential addresses.

What are the maximum package size and weight limitations for UPS® Ground Saver?

  • Packages must be at least 4” high, 6” long, and .75” wide, not to exceed 130” in length and girth combined, and no single dimension may exceed 60” in length.
  • The maximum actual weight is 70 lbs.
  • Packages with an actual weight of less than 1 lb. are subject to a minimum billable weight of 1 lb.

Does UPS or the USPS deliver my UPS® Ground Saver package?

  • Packages may be delivered by either UPS, or the USPS and the tracking detail will reflect the delivery carrier.

Why are there two barcodes on my UPS® Ground Saver label?

  • The additional barcode is in the event UPS tenders the package to USPS. This information allows for full visibility and tracking for USPS to make the final delivery.

Where can I dispatch my UPS package from? 

You have several options for how to deliver your package:

  • UPS Access Point® locations: You can drop off pre-labeled packages at one of the 22,000 UPS Access Point® locations, including The UPS Store® and local independent retailers. 
  • UPS® Drop Boxes locations: With UPS® Drop Box locations, you can drop off your package 24 hours a day, seven days a week.
  • Find a UPS drop-off location.

How do UPS refunds and claims work? 

If you bought a label by accident or no longer need it, you can request a refund for unused, unscanned labels within 30 days of purchase. You can purchase a new label at a later time. Learn how to request a refund for a postage label.

For refunds related to lost or damaged packages without additional delivery insurance, you may file a claim directly with UPS.

  1. On www.ups.com, choose Support, then File a Claim.
  2. If you have an existing ID, log in to file a claim. Otherwise, select Sign up to register, then proceed to the option to file a claim.
  3. During the Start a Claim process, choose Single Claim as the sort of claim you’d like to submit.
  4. Enter the package tracking number.
  5. Select that you are the Sender in relation to the package.
  6. Ensure that “Did you ship this package through a third-party eCommerce site?” is checked.
  7. Provide your email address. This must be the same email address you use for your Etsy shop.
  8. Specify whether you’re reporting a lost or damaged package, then choose Next.

For lost package claims: 

  • Fill out information related to the package and its merchandise, as well as any replacement packages that were sent. 
  • Fill out the alternate payment recipient form with your information during your claim to ensure payment is made properly to you.

For damaged package claims: 

  • Fill out information related to the package and its condition. You will be required to upload documentation detailing the damage that occurred.
  • Fill out the alternate payment recipient form with your information during your claim to ensure payment is made properly to you.

Follow the progress of the claim by choosing View claims dashboard on the Start a Claim page. You may need to upload additional documents at a later time.

Once a claim is submitted, you can follow the progress of the claim at any time. On www.ups.com. select View an Existing Claim to access the Claims Dashboard.

In the Claims Dashboard, you can select View Detail and View Notification for further instruction:

  • Claim Issued – To receive payment, you’re required to upload Payment Documents.
  • Claim Not Approved – You have the option to Dispute Claim if not approved.
  • Package Search in Progress – To aid in locating your package, you can choose Upload Supporting Documents.
  • Damage Under Review – To aid in processing your claim, you can choose Upload Supporting Documents.

  • There is no change to the current process for submitting UPS® Ground Saver claims. However, claims will only be considered if the package was retained in the UPS network and not transferred to USPS. A best practice is to track the package and ensure the package was not transferred to USPS before opening a claim. 

  • UPS® Ground Saver is designed for low-value packages. UPS provides up to $100 in carrier liability coverage; however, since UPS® Ground Saver is a limited liability service, ALL UPS carrier liability is discontinued once a package has been tendered to USPS.

  • Sellers may file a claim directly with USPS for a UPS® Ground Saver package that was tendered to USPS.

How do I set UPS as my default delivery company?

After you’ve purchased a UPS postage label on Etsy, you can set UPS to be your default carrier if you plan to use UPS regularly. 

To set UPS as your default carrier when you purchase postage labels:

  1. On Etsy.com, choose Shop Manager.
  2. Choose Settings.
  3. Choose Delivery settings.
  4. Select Postage Label Options.

Select UPS under Preferred Delivery Company.

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