There are 2 ways to add tracking to an order: 

• Purchase postage labels on Etsy. If you use postage labels purchased on Etsy, tracking is automatically included.
• If you complete an order without purchasing a postage label, tracking information can be added manually.

When you add tracking to your order or use postage labels purchased on Etsy, you help provide your buyer an excellent customer service experience by keeping them updated about the status of their delivery. Adding tracking information is required to complete an order for US sellers.

How do I add tracking and complete an order on Etsy.com?

1. On Etsy.com, go to Shop Manager and then Orders.
2. In the New tab, you'll see a list of your sales that you haven't completed yet.
3. Select the Complete order icon on the right side of the order you're interested in.
4. Choose a Dispatch date. You can choose to set a Dispatch date up to 3 days in the future. We will not send a Dispatch Notification to your buyer until the package’s Dispatch date. Dispatch date are based on Eastern Time.
5. Add a personal Note to Buyer. You can save up to 10 versions of your Note to Buyer. To save a note, write your message in the Note to Buyer field. Then select Add to saved notes.
6. Select a Delivery company and add Tracking information if you're purchasing a postage label off of Etsy.
7. Select Preview buyer notification to view the dispatch notification that will be sent to your buyer. If you’d like, check Email me a copy of this notification.
8. Select Complete order.

How to add tracking and complete an order on the Etsy Seller app

When is a tracking number required? 

Orders for physical items must have a valid tracking number in order for them to qualify towards Star Seller. You may risk losing your Star Seller badge if you dispatch orders without including tracking. 

Orders must also have valid tracking to qualify for Etsy Purchase Protection. If something goes wrong with a qualifying order, Etsy Purchase Protection can help you keep your earnings from that sale.

Tracking is not required in the following instances: 

• Digital downloads, including custom digital items
• Customised order additions linked to another order
• Orders being delivered through local pickup
• The delivery of oversized and heavy items

If you need to indicate an exception other than what is listed, you’ll see an option to indicate This order doesn't have tracking below the tracking number field. You can then add a quick explanation for why you can’t add tracking for an order.

How do I accurately complete my orders? 

When you complete an order, either when you purchase a postage label from Etsy or are completing it manually, you must set a dispatch date for when you expect to hand the item over to the delivery company. An email is automatically sent to the buyer letting them know their order is in transit on the dispatch date you set. 

If you set a dispatch date for an order before the package is actually en route, it creates an inaccurate expectation of when the buyer will receive it. This can also cause your order to arrive later than its estimated delivery date, which can impact things like your on-time dispatch rate for Star Seller, or the order’s eligibility for Etsy Purchase Protection.

How do I edit the tracking number on an order? 

Once you complete an order and add tracking information manually, you have 3 days to make changes to the tracking number or delivery company.

To edit the tracking number or delivery company:

If you need to change the number after 3 days, you can contact your buyer through Etsy Messages with the correct tracking number, and add the tracking number to your private notes on the order for your records. Keeping your buyer updated will help avoid any potential confusion or disputes.

How do I add tracking information after completing an order?

After you complete an order, you can add tracking information at a later date.

To add a tracking number to a completed order:

1. On Etsy.com, go to Shop Manager, then Orders.
2. Select Completed.
3. Select the ... icon next to the order you want to add tracking information to.
4. Select Add a package.
5. From here you can:
   • Choose a Dispatch date. You can choose to set a Dispatch date up to 3 days in the future. We will not send a Dispatch Notification to your buyer until the package’s Dispatch date. Dispatch date are based on Eastern Time.
   • Add a personal Note to Buyer.
   • Add a tracking number, if one was provided by your delivery company. If you already added a tracking number to the order previously, this new tracking number will appear on the order in addition to the previous number(s) you have entered.

How do I combine multiple orders into one package and complete them?

If a buyer purchases several items from your shop that you can combine into one package, you can complete the orders in the following ways: 

Combining multiple orders into one box:

1. Go to your Shop Manager.
2. Go to Orders.
3. Find one of the buyer’s orders you want to buy a postage label for.
4. Select the icon of a van to purchase a postage label.
5. When putting in the package dimensions, make sure that the Package weight, and Length, Width, and Height of the box reflects the combined package dimensions.  
6. Finish purchasing your postage label. 
7. Complete the order as usual. 
8. Copy the tracking number for the combined package. 
9. Find the other purchases from the buyer’s order and select the Complete order icon. 
10. Paste the combined package’s tracking number into the Tracking number field. 
11. Fill out the rest of the information and select Complete order. 
12. Repeat this process for each item in the combined order.
13. Refund the extra postage costs for the additional orders back to the buyer.