Insurance and Claims for Postage Labels

When you purchase postage labels on Etsy, you have the option to add insurance or coverage for your package. Some delivery methods come with insurance included.

To purchase insurance for postage labels:

  1. Follow the steps to purchase a postage label.
  2. Under Add insurance, enter the amount of insurance you want to purchase. The amount of insurance you purchase should cover the cost of postage and of the order.
  3. Complete purchasing your postage label.
The type of insurance and amount you can insure depends on your carrier:

What compensation is available for Australia Post packages?

Compensation is not automatically included for Australia Post labels on Etsy.

Extra Cover is available to purchase for some classes of Australia Post postage labels.

To learn about what is eligible for compensation see Australia Post’s Terms & Conditions.

You can purchase Extra Cover through Australia Post for your packages. You have the option to add Extra Cover against loss or damage for delivery services (terms and conditions apply).

If your item is damaged or an item is missing from your package, you’ll need to visit an Australia Post office and apply for compensation. They may request some additional documents to support your claim, including your postage label receipt and a receipt for the order.

Learn how to apply for compensation with Australia Post.

For missing items, you may complete the missing package form once the item is more than 1 business day late.

If you need further assistance from Australia Post, you can submit a complaint.

What coverage is available for Canada Post packages?

Some Canada Post postage purchased on Etsy comes with coverage included, and you can purchase additional coverage for your package

What coverage is included with my postage label?

Canada Post domestic orders

All domestic delivery services include coverage for up to $100 CAD.

Canada Post international orders

Xpresspost International, International Parcel Air, International Parcel Surface, and Tracked Packet - International include coverage for up to $100 CAD. Coverage is not available for other international delivery services.

To learn about what is eligible for coverage see Canada Post’s Terms and Conditions.

You can purchase additional coverage through Canada Post for your packages. You have the option to add coverage against loss or damage for up to $5,000 CAD for domestic delivery services and $1,000 for eligible US and International delivery services (terms and conditions apply).

To file a claim, call Canada Post Customer Service toll free at 1-866-607-6301 or visit the Canada Post website. They will request some additional documents to support your claim, including your postage label receipt and a receipt for the order.

For lost parcels, you may file a claim as soon as the estimated or guaranteed delivery date has passed. Claims for damaged or missing items can be filed immediately.

Claims must be filed no later than 90 days from the dispatch date.

What insurance is available for FedEx packages?

Some postage purchased on Etsy comes with insurance included, and you can purchase additional insurance for your package.

All FedEx labels purchased through Etsy come with up to $100 of liability insurance.

You can purchase additional insurance for FedEx packages through Shipsurance.

If you purchased FedEx’s service SmartPost®, you can file a claim on Etsy. For all other FedEx delivery methods, you need to file with FedEx.

To file a claim on Etsy for a FedEx SmartPost® package:

  1. On Etsy.com, select Shop Manager.
  2. Choose Orders & Delivery.
  3. Find the order you want to file a claim for.
  4. Select File a claim within the postage label details.
  5. Fill out the claim form by specifying the impacted item(s) in the order, the reason for filing the claim, and the amount.
  6. Choose Submit.

Etsy will send FedEx a record of your claim. FedEx will review the claim and determine whether it is payable or not. If it is payable, you will receive a credit in your Payment account for the approved claim amount.

The status of the claim will show in the order details.

What insurance is available for Global Postal Postage labels packages?

Global Postal Postage labels don't come with insurance included, but you can purchase insurance with Shipsurance. To file a claim for insurance, file a claim with Shipsurance.

What insurance is available for USPS packages?

Some postage purchased on Etsy comes with insurance included. You can also purchase additional Shipsurance insurance.

What insurance is included with my postage label?

USPS domestic orders

USPS Priority Mail, Priority Mail Express, and Ground Advantage all come with up to $100 of insurance automatically at no additional cost to you.

USPS international orders

USPS Priority Mail International and Priority Mail Express International come with up to $200 of insurance automatically at no additional cost to you.

You can purchase additional insurance for USPS packages through Shipsurance.

To file a claim for insurance included with the postage label you purchased, you need to file with USPS.

Note: You must create an account with the USPS if you don’t already have one.

For packages lost in the mail, you must wait at least 7 days after the estimated delivery date before filing a claim. Claims for damages may be filed once the package bears a "Delivered" tracking event.

When filing a claim with USPS, the damaged article, container, packaging, and any other items received must be presented to the Postal Service for inspection.

What coverage is available for Royal Mail packages?

Some postage purchased on Etsy comes with coverage included, and you can purchase additional coverage for your package.

What compensation coverage is included with my postage label?

Royal Mail domestic orders

First Class and Second Class mail come with up to £20.00 of compensation coverage.

First Class Signed For and Second Class Signed For mail come with up to £50.00 of compensation coverage.

Special Delivery Guaranteed by 1PM mail comes with up to £500.00 of compensation coverage.

Royal Mail international orders

International Standard and International Signed For mail come with up to £20.00 of compensation coverage.

International Tracked and Signed mail comes with up to £50.00 of compensation coverage.

For international packages, you can purchase additional coverage of up to £250. All Royal Mail delivery services include some compensation coverage from Royal Mail.

For more information about coverage and to file a claim, please visit Royal Mail’s website.

How do I insure a package with Shipsurance?

When you purchase a USPS, FedEx, or Global Postal Postage Label on Etsy, you have the option to add delivery insurance for up to $5,000 USD. Parcel insurance on Etsy is provided by Shipsurance Insurance Services, Inc. Learn about insurance rules, requirements, and restrictions.

For US domestic packages and APO/FPO/DPO military addresses, rates per package are:

  • $0.80 per $100 of order value
  • $0.80 for each additional $100 or a fraction thereof over $100 of coverage

For international packages, rates are $1.35 per $100 of coverage, per package.

How to purchase insurance through Shipsurance

When you purchase a postage label on Etsy, you have the option to purchase additional insurance. To add insurance, choose the box next to Add insurance and type the amount of insurance you’d like to purchase. The amount you insure should include both the cost of postage and the value of the package contents.

The cost of your insurance, as well as any additional postage fees, is included in the itemized list on your label purchase page. After purchasing insurance for a label, the cost of insurance will appear separately on your Etsy bill as “Shipsurance Parcel Insurance,” and will include the postage label number.

How to file a claim with Shipsurance

Filing a claim for insurance purchased with your Etsy Postage Label begins on Etsy. Afterwards, the process is handled entirely by Shipsurance.

If you need to cancel the order, file your claim before doing so. You won't be able to file a claim after the order is cancelled.

  1. Sign in to Etsy.com and go to Shop Manager.
  2. Go to Orders & Delivery.
  3. Select the order with the postage label you insured.
  4. Select the (ellipsis) icon to the right.
  5. Select File Insurance Claim.
  6. You’ll be directed to the Shipsurance website to fill out the remainder of your claim form.

The rest of the process is handled entirely by Shipsurance Insurance Services who may request some additional documents during this process.

To check on the status of your claim, please contact Shipsurance directly. 

Claims must be filed no later than 120 days from the dispatch date. For lost parcels, you must wait 20 days for domestic and 40 days for international locations before filing a claim.

What can’t be insured through Shipsurance?

Learn about Shipsurance insurance rules, requirements, and restrictions.

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