You can purchase and print Global Postal Postage labels directly from your Etsy shop.
If you have feedback about Global Postal Postage labels, let us know.
- How do Global Postal Postage labels work?
- How much do postage labels cost?
- What delivery services are available?
- How do refunds and claims work?
- How does tracking work on a Global Postal Postage label?
- Why does Etsy partner with a provider for some international orders?
- How do I tell my labels apart?
- If you use USPS SCAN forms
How do Global Postal Postage labels work?
Our provider for Global Postal Postage labels, Asendia USA, Inc. (“Asendia”) (“Global Postal Delivery Partner”), partners with USPS and other national postal services to deliver packages internationally.
When you purchase a Global Postal Postage label, you’ll print a USPS domestic postage label addressed to the closest Asendia processing centre. When our Global Postal Delivery Partner receives your package from USPS, they replace the domestic postage label with a USPS international postage label or other national postal carrier addressed to your buyer, that includes the customs information you’ve provided. They then send the package through the buyer’s country’s national postal carrier, who delivers the package to the buyer’s address.
How much do postage labels cost?
There are no additional fees, outside Etsy’s normal fees (i.e. transaction fee), from Etsy to use Global Postal Postage labels. The cost of a postage label will depend on the origin, destination, weight, and dimensions of the package. When purchasing a Global Postal Postage label on Etsy.com, you can preview its cost after you add the package details. The cost of each purchased postage label will appear separately in your Payment account.
What delivery services are available?
Global Postal Delivery includes an international delivery service through Etsy’s partnership with Asendia. It includes an affordable international delivery option that uses First Class International Parcel and other services.
Global Postal Postage labels are available for international orders up to 4 lbs. (not including those going to Canada).
When you purchase an international postage label, the necessary customs forms will be provided to you. It’s your responsibility to ensure the required information is completed.
How do refunds and claims work?
If you bought a label by accident or no longer need it, you can request a refund for unused, unscanned labels within 10 days of purchase. You can purchase a new label at a later time. Learn how to request a refund for a postage label.
If you insured your package through Shipsurance, learn how to file a claim.
If an item is undeliverable, it will be returned directly to your address and not to the Global Postal Delivery partner facility. Both domestic and international labels will include your shop name and return address.
How does tracking work on a Global Postal Postage label?
Complete tracking history for Global Postal Postage labels is only available on Etsy.com for both buyers and sellers.
Global Postal Postage labels use a combination of carriers to help ensure a timely delivery. Etsy combines tracking information for each part of the package’s journey to show a complete history.
Tracking for the entire package journey will be visible in the Orders & Delivery section of Shop Manager. We note “Tracked on Etsy” in Shop Manager and in buyer notifications.
Buyers can view tracking in the Etsy app and on Etsy.com by visiting Purchases and reviews.
Customs IDs and tracking
Etsy provides customs IDs for Global Postal Postage Label packages. These ID numbers can be used to track the package. Customs IDs are created when the package is prepared to leave the United States.
Buyers can enter a customs ID on the website of the delivery company, or on sites like AfterShip, to track their package.
Why does Etsy partner with a provider for some international orders?
Etsy partners with Asendia to help keep the costs of international delivery lower, and to make sure that you can continue to deliver your orders internationally to help you have more options.
How do I tell my labels apart?
If you print several Global Postal Postage labels at once, you’ll notice that they may all have the same address. You can tell which label is for which order by the buyer’s name, country, and order number, located at the bottom of the label, where the carbon offset banner normally is.
What If I use USPS SCAN forms?
If you use USPS SCAN forms, these Global Postal Postage Labels will appear on your domestic SCAN form. This is because USPS still handles the domestic leg of your package’s journey.