To help make your account more secure, create a password that is easy to remember but hard for someone else to guess. Use two-factor authentication and keep an eye on your sign-in notifications.
How to create a secure password
To help you create a secure password, here are some password best practices:
Do use
- At least eight characters, but the longer the better
- A mix of lowercase and uppercase letters, numbers, and symbols
Don't use
- Your username
- A previous password or password used on another site
- Consecutive keyboard combinations such as "qwerty" or "asdfg"
- A complete dictionary word or obvious combinations of dictionary words
- Slang terms, common misspellings, or words spelled backward
- Names such as your company name or names of spouses, kids, other relatives, or pets
- Personal information such as your age or birth date
Learn how to change your password.
How to set up two-factor authentication
Two-factor authentication is automatically enabled when you open a new shop on Etsy. With two-factor authentication, you’re required to enter your password and a verification code when:
- you sign in using a different browser or on a new device; and
- every 30 days.
The verification code is sent to you through either an authenticator app, or a call or text to your phone. You can use the same phone number or authenticator app for verifying multiple accounts that you own.
To set up two-factor authentication on Etsy.com:
- On Etsy.com, in your Account settings, go to Security.
- Under Two-Factor Authentication, choose Turn on 2FA.
- Choose which option you want to use for 2FA: SMS, Phone, or Authenticator App.
- Select Continue.
- Follow the instructions on screen to confirm the 2FA verification.
- You'll be given backup codes. Choose to either Save to your device or Copy codes.
- Select Done.
To set up-two factor authentication for the Etsy Seller app:
- On the Etsy Seller app, go to the More tab.
- Under Account & app settings, select 2 Factor authentication .
- Choose which option you want to use for 2FA: SMS, Phone, or Authenticator App.
- Select Continue.
- Follow the instructions on screen to confirm the 2FA verification.
- You'll be given backup codes. Choose to either Save to your device or Copy codes.
- Select Done.
What are backup codes?
With two-factor authentication, you can download backup codes to use when you don't have your phone to sign in. Save these codes in a safe place. You can only use each code once.
Can I turn off two-factor authentication?
You can turn two-factor authentication off and on again at any time.
- On Etsy.com, in your Account settings, go to Security.
- Choose Turn off 2FA.
- Select Continue.
- A security code will be sent to the device you used to set up 2FA.
- Input the code you were sent, then select Turn off 2FA.
Is call or text verification available in my country?
Depending on your country, receiving a verification code to your phone may not be available. If your country is not listed below, you will likely need to set up two-factor authentication using an authenticator app.
- Australia
- Austria
- Belgium
- Canada
- Germany
- Greece
- France
- Hong Kong
- India
- Indonesia
- Israel
- Ireland
- Italy
- Japan
- Malaysia
- Mexico
- Morocco
- The Netherlands
- Netherlands Antilles
- New Zealand
- Phillippines
- Poland
- Portugal
- Romania
- Singapore
- South Africa
- Spain
- Sweden
- Switzerland
- Türkiye
- United Kingdom
- Ukraine
- United States
What is an authenticator app?
An authenticator app is an app for iOS or Android devices that generates a verification code.
- While opening your shop, on the Your Security step, choose Authenticator App from the dropdown menu.
- Download any authenticator app, such as Google Authenticator, from the Apple App Store or the Google Play Store
- Choose Continue.
- A QR code will appear on Etsy. Open the authenticator app and scan the QR code.
- On Etsy, enter the verification code from the authenticator app.
- Choose Continue.
- Save your download codes to safe place.
- Choose Open your shop to make your shop publicly visible!
- Download any authenticator app, such as Google Authenticator, from the Apple App Store or the Google Play Store.
- On Etsy.com, in your Account settings, go to Security.
- Choose Turn on 2FA.
- Choose Authenticator App from the dropdown menu.
- Select Continue.
- Download an authenticator app from Google Play or the Apple App Store.
- Select Continue.
- Open your Authenticator App and follow the instructions in the app to add a new account.
- Scan the QR code using your authenticator app.
- Enter the code from your authenticator app into the text box under the QR code.
- Choose Next.
- Save the backup codes provided in a safe place. You can use these if you ever lose your phone.
- Select Done.
- When you sign in to your account, you may be prompted for your confirmation code. Open your authenticator app to locate the code.
How to view your sign-in history
Your sign-in history shows you when and where you sign in to your Etsy account. You'll see your sign in history for up to 10 of your most recent sign-ins.
- On Etsy.com, go to Your account.
- Select the Security tab.
- The Review your sign-in history section has information on your recent sign-in activity.
If you signed in to Etsy on a public computer and forgot to sign out, you can select Sign out to remove your active session from that device.
To set up two-factor authentication for your Etsy account:
- On Etsy.com, in your Account settings, go to Security.
- Under Two-Factor Authentication, choose Turn on 2FA.
- Choose which option you want to use for 2FA: SMS, Phone, or Authenticator App.
- Select Continue.
- Follow the instructions on screen to confirm the 2FA verification.
- You'll be given backup codes. Choose to either Save to your device or Copy codes.
- Select Done.
To set up two-factor authentication on the Etsy Seller App:
- On the Etsy Seller app, go to the More tab.
- Under Account & app settings, select 2 Factor authentication
- Choose which option you want to use for 2FA: SMS, Phone, or Authenticator App.
- Select Continue.
- Follow the instructions on screen to confirm the 2FA verification.
- You'll be given backup codes. Choose to either Save to your device or Copy codes.
- Select Done.