How reviews work
Buyers use Etsy’s five-star review system (one being the lowest and five being the highest) to review their purchases.
You can leave a review once their order is delivered. This is determined either by the estimated delivery date, or by when the order is marked as delivered. You have 100 days from when the order was delivered to leave your review.
If your order has delivery tracking, the delivery date is when the shipping carrier marks your order as Delivered.
If your order doesn't have delivery tracking, the estimated delivery date is the purchase date + processing time + shipping days.
For purchases of digital items, the 100 day period begins when the buyer downloads the file(s).
- A buyer can edit a review any number of times during that 100 day period.
- When a review is left, the buyer's profile information will be publicly displayed in the seller's reviews.
Note: Reviews can only be left for items that have been sold through Etsy. If you sell an item in-person through Square, the buyer can't leave a review on Etsy.com. The buyer can leave a review in Square.
Buyers can leave a review by going to You > Purchases and reviews. The option won't be available if the order is not eligible for a review.
If the order is eligible for a review, select the star rating for the item, write your review, and then click Post Your Review.
If you leave a 5-star review from your phone or tablet, you'll also be able to leave an appreciation photo.
On the Etsy App for iOS and Android:
- On the iOS app, tap You > Purchases & Reviews.
- On the Android app, tap Purchases.
Find your order and tap Leave Review. The option won't be available if the order is not eligible for reviewing.
If the order is eligible for a review, select the star rating for the item, write your review, and then tap Submit.
If you leave a five-star review for your purchase, you will be given the option to include a photograph of your purchase.
Keep in mind that if an order or transaction is canceled, Etsy considers that order or transaction to be over and voided. However, it can take up to 48 hours for the cancellation to process, during which time an eligible review can be left and edited.
Processing time is the length of time it takes a seller to ship an item from the time the order is received. Five (5) business days are automatically assigned if the seller does not provide a processing time for the order.
If an order has multiple items with different processing times, the maximum processing time will be used.
If the order has multiple items with and without processing times, the maximum processing time will still be used whether it was a pre-set processing time or the assigned estimate of 5 days for items without a processing time.
Shipping days is the number of days it takes the order to ship to you. Etsy gives sellers 4 business days for domestic shipments within any country and 10 business days for international shipments.
Processing times are determined by the seller. If the seller updates processing times or marks the order as shipped early, Etsy will adjust the estimated arrival date accordingly.
Etsy employees may remove reviews that violate Etsy’s policies or guidelines. Reviews or comments which are removed by Etsy employees cannot be reinstated.
Learn more about Etsy reviews