Having a problem with an order? Have a question about Etsy? Not sure where to start? Use this guide to get to the right place.

Questions about your order

Etsy.com is a platform where independent sellers sell their goods. If you have a question about or problem with an order, you can contact the seller.

Problems with your order

If you’re having trouble with your order, you can formally open a case with the seller. Most problems can be resolved by talking to the seller, but if you continue to have trouble, you can escalate the case to Etsy.

Learn more about Etsy’s case system.

Get help setting up your shop

Congrats on starting your Etsy shop! We have plenty of resources to help you get started:

• Learn how to set up your shop.
• Learn everything you need to know about running your Etsy shop.
• Problems with your sales? Learn how to get those sales coming in again.
• Get paid for all your hard work with Etsy Payments.
• Quote buyers accurate shipping costs with calculated shipping.

Get help from Etsy Support

Need help with something not answered here?

Search the Help Center

Etsy’s Help Center contains everything you need to know about Etsy.

Search the Community

See how others solve these problems on the Etsy Community.

Contact Etsy Support

We’re here to help!

Contact us

You’ll need to sign in to your Etsy account to contact us. If you can't sign in, click Forgot your password? and follow the prompts. 

Contact Etsy’s legal department

If you need to contact Etsy regarding an intellectual property matter, please refer to our Intellectual Property Policy. This document outlines the information required for reporting infringement and the ways to submit it.

Responsibly disclose a security vulnerability

If you are a security researcher and have discovered a security vulnerability affecting Etsy, please let us know.