How to Contact Etsy Support

Quick answer

If you have questions about an item or order, your seller is the best person to help you.

Contact seller

Where can I find Etsy's phone number? Can I call Etsy Support? 

To contact Etsy’s customer service, select the Contact support button below and  we can help you with account, shop, or purchasing issues.

We’ll connect you with the type of support that’s the best fit for your specific question: chat, phone, or email.

Contact support

You must sign in to your Etsy account to contact Etsy Support. This helps us verify your identity and provide you with quicker customer service. If you can’t sign in and need to contact Etsy Support, follow the steps in this article.

You can also register for an account if you don’t already have one.

I don’t want to wait on hold. Can Etsy Support call me? 

If you’re an Etsy buyer, an established seller, or a Star Seller, you may see an option to receive a callback from Etsy when you sign in and select an issue

 Not seeing the callback support option? Don’t worry! We offer support options for all Etsy members, which may include 24/7 chat or email support depending on your question. Sign in, select an issue, and we’ll connect you with the option where we can best support you. 

I have a question or problem with my order

If you have questions about an item or order you purchased, you can contact the seller. The seller is the best person to help you if you need to:

  • Check your order status
  • Update your shipping address
  • Make a change to your order
  • Request a refund, return, or exchange
  • Request a cancellation
  • Or if you have any other question about your order

If the seller isn’t responding, you can open a case with the seller. Learn more about Etsy’s case system.

How do I start an Etsy shop?

Congrats on starting your Etsy shop! We have plenty of resources to help you get started selling on Etsy:

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