How to Contact Etsy Support

Etsy Support can help you with account, shop, or purchasing issues over chat, phone, or email.

Contact Etsy Support

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Questions about your order

If you have questions about an item or order you purchased, you can contact the seller. Sellers can help with order tracking or specifics about an item.

Problems with your order

If you don't receive your order or it doesn't match the description in the listing on Etsy, you can open a case with the seller

Learn more about Etsy’s case system.

Get help setting up your shop

Congrats on starting your Etsy shop! We have plenty of resources to help you get started:

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