How to Contact Etsy Support

Etsy Support can help you with account, shop, or purchasing issues over chat, phone, or email.

Contact Etsy Support

You must sign in to your Etsy account to contact Etsy Support. This helps us verify your identity and provide you with quicker customer support. If you can’t sign in and need to contact Etsy Support, follow the steps in this article.

You can also register for an account if you don’t already have one.

Questions about your order

If you have questions about an item or order you purchased, you can contact the seller. Sellers can help with order tracking or specifics about an item.

If the seller isn’t responding, contact Etsy Support.

Problems with your order

If you don't receive your order or it doesn't match the description in the listing on Etsy, you can open a case with the sellerLearn more about Etsy’s case system.

If you have any trouble opening a case, contact Etsy Support.

Get help setting up your shop

Congrats on starting your Etsy shop! We have plenty of resources to help you get started:

Did this help?
Why didn’t this article help you? (select all that apply, required question)

Thanks for your feedback!

Still have questions?

Contact support