You can save time adding shipping prices to products in your shop by creating shipping profiles. With saved shipping profiles, you can update multiple listings quickly with similar shipping costs. To learn more about shipping profiles and other shipping tools on Etsy, read the Beginners Guide to Shipping.
If you make a change to a profile, all of your listings connected to that profile will be updated as well. If you’re a seller in the US or Canada and would like to have shipping costs automatically calculated for you, use calculated shipping.
📦 For US sellers, keep in mind that when setting shipping prices that you can save up to 30% on shipping costs compared to retail rates by purchasing USPS Shipping Labels directly through Etsy. Purchase Etsy Shipping Labels from your Shop Manager.
To create a shipping profile:
- On Etsy.com, click Shop Manager.
- Click Settings.
- Click Shipping settings.
- Click Shipping profiles.
- Click Add a shipping profile.
- Fill out the appropriate shipping details. You also have the option to set separate domestic and international handling fees.
- If your entering fixed costs manually, you can add shipping upgrades. Learn more about shipping upgrades.
- If you're adding calculated shipping, include your item weight and size.
- Click Save.
Once you create and save a shipping profile, it can be applied to any future listings you add to your shop.
This video (in English) shows how to set up shipping profiles:
How to connect listings to your shipping profiles
To link your shipping profiles to listings:
- On Etsy.com, click Shop Manager.
- Click Listings.
- Click the checkbox of the listing that needs a shipping profile.
- Click Editing options.
- Click Change shipping profiles from the dropdown menu.
- In the next window, click the Select profile… dropdown menu and choose a shipping profile.
- Click Apply to save your changes.
A listing can only be connected to one shipping profile.
Offering free shipping
You have the option to include free shipping for new and existing shipping profiles. You can add free shipping by editing a shipping profile from your shipping settings.
If you use calculated shipping, scroll down to the Free shipping section of a shipping profile. Specify whether you'd like to offer domestic or international free shipping by checking the appropriate boxes.
For fixed shipping profiles, select Free shipping from the What you’ll charge dropdown.
Questions about shipping profiles?
Your location and the shipping address for the buyer determine the cost of shipping for you. The shipping price the buyer sees is based on the settings in your shipping profile.
On Etsy, you can offer fixed-price shipping, or calculated shipping if you purchase USPS or Canada Post shipping labels through Etsy.
Learn more about shipping profiles:
Here are the solutions to some common issues with shipping prices, costs, and profiles:
The order contains multiple items
There are a few reasons that an order with multiple items may have incorrect shipping costs:
- The combined dimensions of the items in the order may not fit into your chosen package preferences. Calculated shipping splits the order into multiple packages unless all items can fit into one package, which can increase shipping cost. You can reduce item dimensions so that the correct number fits into your available packages, or find a package that works for this order.
- The items may have different shipping origin postal codes. Check the shipping profiles of all listings in the order and update any with an incorrect origin postal code.
- The order may combine items with calculated shipping and fixed-cost shipping. In this scenario, we determine the shipping cost for all calculated items, and add the “Additional item” costs for all fixed-cost items, regardless of what the costs are. To fix this, you can either use calculated shipping for all listings, or change the “Additional item” price for your fix-cost listings.
- Handling fees are charged per item, so a larger order may have several handling fees being added to the calculated shipping cost. Consider using package fees instead.
The order only contains one item
There are a few reasons that an order with only one item may have incorrect shipping costs:
- You may want to change your shipping rate type. If you use USPS calculated shipping, you have the option to charge the Etsy Shipping Label rate or the USPS retail rate. If you use Etsy’s labels, you likely want to use the Etsy Shipping Label rate. If you go in person to the post office, you’ll likely want USPS retail rates. You can edit your shipping rate type from the Rates & upgrades tab.
- You may have an old origin postal code set for the shipping profile for this item. Check and update the origin postal code in the listing’s calculated shipping profile.
The order has multiple items
If the shipping price for an order with multiple items is too high or too low, it may be because of the shipping price for an additional item.
On a fixed-cost shipping profile, you can set the price of shipping an additional item that uses that same profile. If you'd like to offer a discount for shipping additional items, you'll want to include an "Additional item" shipping cost that's lower than the item's "One item" shipping cost.
If an item(s) in this order has a different shipping profile or no profile, the highest "One item" shipping cost of all the items is charged, then the "Additional item" cost for each additional item in the order is added to that.
To check that all listings use the same shipping profile:
- From your Listings page, click More filters on the right side of the page.
- Select the shipping profile you want to see, or listing that don't have a profile associated with them ("No Shipping Profile").
The order has a shipping upgrade
Fixed-cost shipping upgrades add to the base shipping cost, rather than replace it. For example, a base shipping cost of $5 with an upgrade cost of $10 will charge the buyer $15 total for shipping.
Variations don’t have separate shipping costs. If you have a listing that varies greatly in size or weight, the best way to reflect accurate shipping costs is to list each variation in a different listing.
There are a few reasons you may not be able to use calculated shipping:
- Currently, only sellers who use USPS or Canada Post to send orders can use calculated shipping. If you’re in a different country, can’t use these carriers, or ship your items as letter mail or freight, you’ll need to set fixed-cost shipping rates.
- Calculated shipping is not available yet on the Android version of Sell on Etsy. If you use the Sell on Etsy app on an Android phone or tablet, you’ll need to use Etsy.com to set up or edit calculated shipping settings.
- Calculated shipping can’t be used on private, custom listings.
If none of these apply, click I still need help and Etsy Support can look into your issue.
If you received an order from a location you don’t ship to you have a few options. You can choose to:
- Cancel the order
- Request that the buyer pay additional postage through a private listing
- Ship at your expense
Why did I receive an order from a location I don’t ship to?
This can mean that an international shipping destination was enabled by mistake. If a listing or shipping profile shows that it ships to the destination “Everywhere Else”, the listing ships worldwide.
You can remove “Everywhere else” by clicking the trash can icon on its right side in the listing’s Shipping section or on the shipping profile.
This issue is often related to some listings not using a shipping profile. You can check for listings without shipping profiles from your Listings manager:
- On right side menu of the Listings manager, click More filters.
- In the Shipping profiles filter, select No Shipping Profile.
- Click the checkbox on these listings.
- Click Editing options.
- Click Change shipping profile.
- Select the shipping profile you want to apply to these listings.
- Click Apply.
Each listing can have only one shipping origin. If you fulfill orders using multiple different distribution centers, your options are separate listings, or separate shops.
There are a few reasons why your processing time or ship-by date might seem incorrect:
- Processing times are in business days (Monday through Friday). Orders on Saturday and Sunday are considered Friday orders, in terms of their processing times.
- Processing times can appear incorrect due to differences in the seller’s, buyer’s, and Etsy’s time zones.
If your shipping deadline is off by a day, these reasons are the most likely causes. If it’s more than a day, it may be a technical issue. Click I still need help and include an example order number to investigate further.