To close your Etsy account:
- On Etsy.com, select your profile image.
- Select Account settings.
- Scroll to the Close Your Account section.
- Select a reason for leaving Etsy and add an optional comment.
- Choose Close Account.
Closing your account won't free up your email address, username, or shop name for re-use on a new account. Learn how to re-use your email address on a new account.
Make sure to leave any reviews for recent orders before closing your account. You can leave reviews by going to your Purchases and reviews.
Learn more about Etsy’s review system.
I want to permanently delete my Etsy account
You can permanently delete your Etsy account from your Privacy settings. Scroll to Permanently close and delete your Etsy account and choose Request deletion of your data.
I don’t see the Close Account button
If you don't see the Close Account button, you may have an amount due on your statement or an open case reported in your shop. As soon as you settle your payment account and/or resolve your open cases, you'll be able to close your account.
I got an error message when I selected Close Account
If you changed your email address on the account less than 7 days prior to attempting to close your account, you will see this message: "You have changed your email recently and therefore cannot close your account." This is a security measure to protect your account in the event that it is compromised.
How to open a new account with the same email address
If you plan to open a new account on Etsy with the same email address, you can change the email address on file with your current account before closing it. This way, you can use the email address again on your new account.
To change your email address on file:
- On Etsy.com, select your profile.
- Select Account settings.
- Scroll to the Email section.
- Enter your new email address and your current password.
- Choose Change email.
After you change your email address, you can close your account. Then you can open a new account with your preferred email address.
We’re sad to see you go! Learn how to close your Etsy account or shop:
You can close your account on Etsy.com. You have the option to reopen your account.
If you’re an Etsy seller, you may need to pay your balance before you close your account.
If you want to permanently delete your account, we ask that you do this on Etsy.com. If you permanently delete your account, you can't reopen it. From your Privacy settings, scroll to Permanently close and delete your Etsy account and choose Request deletion of your data.
You can close your Etsy shop in your Shop Manager.
If you have an outstanding balance, you need to pay your balance before you close shop. You also need to resolve any open cases.