After you make a sale on Etsy, you can find all of the order details in your account. Etsy also sends a notification to the Etsy Seller app and an email to you at the address you use for your Etsy account. You may want to add transaction@etsy.com to your contacts, so these emails don't go to your spam folder.
To view and manage your orders:
- On Etsy.com, select the Your Account icon.
- Choose Shop Manager.
- Choose Orders & Shipping.
From here, you can sort your orders. All shops will have New and Completed at the top of the page by default.
Use the Sort by dropdown menu to view your orders by:
-
Ship by date
-
Destination
-
Newest
- Oldest
You can also search within your orders using:
-
Listing categories, titles, and variations
-
Buyer name, username, and email
- Message from buyer
-
Custom orders
-
Coupon codes
-
Any notes you've associated with an order
-
Ship to name or address
-
Receipt ID
-
Transaction ID
- SKU
How will I get paid?
Depending on the payment methods you accept in your shop, your payment will be in your Payment account on Etsy, your PayPal account, or will be mailed to the address you have on file.
Learn more about getting paid on Etsy.
Is the sold item removed from my shop?
When the quantity of an item that you listed sells out, it's automatically removed from your shop.
If you have more of the item available, you can renew or copy it to put it back in your shop.
The listing would remain for sale in your shop if you listed a higher quantity than what sold. Learn more about listing a higher quantity.
How do I contact the buyer?
After an item is sold, it’s a good idea to contact the buyer with any important information relating to the purchase or shipping updates. You can send the buyer an email or Message directly through Etsy.
To message a buyer:
- On Etsy.com, select the Your Account icon.
- Go to your Shop Manager.
- Choose Orders & Shipping.
- Find the buyer's order and select their name.
- Select Contact to send a new message or select their email address to open a new email on your computer.
How do I ship and complete my order?
Creating an effective strategy for fulfilling and shipping orders will help you streamline the process and save valuable time. There are many tools on Etsy to help you manage shipping. To learn more about shipping, read the Beginners Guide to Shipping.
After you ship an order, you can then complete the order:
- On Etsy.com, select the Your Account icon.
- Choose Shop Manager.
- Choose Orders & Shipping. Orders you haven't shipped are under the Open tab.
- Select the timer icon next to the order you shipped. Then, choose Complete order.
- Once you complete an order, it will move to the Completed tab.
When you select Complete order, you'll have the option to set the order’s Ship Date and add an optional Note to Buyer, as well as a tracking number and shipping provider for the package. Learn more about completing orders.
After sending a Shipping Notification, you can’t change the order's completion status.
If you're in the US, Canada, the UK, or Australia, you can purchase and print a shipping label directly through Etsy.com. The available shipping carriers depend on your location:
- In the US, you can buy USPS labels, FedEx labels, or Global Postal Shipping labels (via Asendia).
- In Canada, you can buy Canada Post labels.
- In the UK, you can buy Royal Mail and Evri labels.
- In Australia, you can buy Australia Post labels.
Purchasing a shipping label on Etsy will automatically complete the order and send a shipping notification to the buyer on the label’s Ship Date.
How buyers leave reviews of your items
After the day an order should have arrived, a buyer can leave a review for a transaction from your shop. Reviews include a rating of 1 to 5 stars as well as a written message from your buyer. These reviews will be publicly visible in your shop.
A buyer can only leave a review if they’re logged into their Etsy account.
If you receive a review that you think violates Etsy’s guidelines, you can report it to Etsy.