You can purchase and print Canada Post shipping labels directly from your Etsy shop.
To buy Canada Post shipping labels from Etsy, you must be based in Canada and accept Etsy Payments. As of April 1, 2021, you will also need to have a valid Canada Post Solutions for Small Business account.
Labels can be purchased for both domestic and international addresses. Labels can only be purchased on Etsy.com and can’t be purchased on the Sell on Etsy mobile app.
Shipping label costs
There are no additional fees from Etsy to use Canada Post shipping labels, outside Etsy’s normal fees (i.e. transaction fee).
Your postage rate is determined by the savings level you’ve reached in your connected Canada Post Solutions for Small Business account. Once connected, your savings level will show in your Etsy account, such as when you purchase shipping labels. You can also preview rates using our Price Your Shipping tool when deciding on your pricing strategy.
The cost of a shipping label will depend on the origin, destination, weight, and dimensions of the package, as well as any fuel surcharges and taxes associated with your location. When purchasing a Canada Post shipping label on Etsy.com, you can preview its total cost after you add the package details. When you purchase a Canada Post label, the fees will appear in Canadian Dollars (CAD) and US Dollars (USD) in the total cost summary. All final label charges will be listed on your payment account in CAD.
The cost of each purchased shipping label will appear separately in your account.
Available shipping services
Etsy and Canada Post offer a selection of methods for sending parcels and tubes to both domestic and international addresses. All methods that are available come with some level of compensation coverage included and shown at time of purchase.
For sending items within Canada, you can choose:
- For fastest delivery with Signature Confirmation: Priority™
- For fast delivery: Xpresspost™
- For ground service: Expedited Parcel™
All domestic shipping services include Tracking, Delivery Confirmation, and Coverage against loss or damage for up to $100 CAD.
To the USA
For sending items to the USA, you can choose:
- Xpresspost™ - USA
- Expedited Parcel™ - USA
- Tracked Packet™ - USA
- Small Packet™ - USA Air
If you’re shipping to the US, check to see when the package should arrive.
To the rest of the world
For sending items to any other eligible countries:
- Xpresspost™ International
- International Parcel Air
- International Parcel Surface
- Tracked Packet™ - International
- Small Packet™ International Air
- Small Packet™ International Surface
To get an idea of when your international package should arrive see Canada Post International Delivery Standards.
Learn about what cannot be sent in the mail.
Refunds and claims
If you bought a label by accident or no longer need it, you can request a refund for unused, unscanned labels within 15 days of purchase. You can purchase a new label at a later time. Learn how to request a refund for a shipping label.
For packages with guaranteed delivery times, you can check whether you qualify for a refund.
For refunds related to loss or damage, you may be able to file a claim directly with Canada Post.