• Order Processing Times

  • How to Set Up Estimated Delivery Dates
  • How to Set Processing Times and “Ship-By” Dates

• Manage Orders

  • How to Add Tracking and Complete an Order
  • Refunds, Returns, and Exchanges for Sellers
  • Packing Slips and Order Receipts
  • How to Help a Buyer With a Return
  • How to Cancel a Sale
  More

• Shipping Labels

  • How to Purchase Shipping Labels on Etsy
  • How to Download and Print a Shipping Label
  • Customs Information for International Shipping
  • How to Purchase a Return Shipping Label
  • How to Refund Shipping Labels Purchased Through Etsy
  More

• Shipping Rates

  • How to Offer Free Shipping
  • How to Set Up Calculated Shipping
  • Determining and Adding Shipping Rates
  • How to Add Shipping Upgrades to Your Shop
  • Discounted Shipping For Multiple Items
  More

• Reviews & Cases

  • How to Resolve a Case from a Buyer
  • How the Review System Works for Sellers
  • What to Do if You Receive a Negative Review
  • How to Report a Review