Skip to content
Etsy

Help Center

Shopping on Etsy Selling with Etsy
  1. Etsy Help
  2. Selling with Etsy
  3. Orders & Shipping
  4. Manage Orders

Manage Orders

  • How to Calculate Order Earnings
  • How to Use a Third-Party Provider to Ship Your Order
  • How to Add Tracking and Complete an Order
  • Refunds, Returns, and Exchanges for Sellers
  • Packing Slips and Order Receipts for Sellers
  • How to Help a Buyer With a Return
  • How to Cancel a Sale
  • How to Issue a Full or Partial Refund For an Order
  • What if My Buyer's Package Gets Lost?
  • How to Change a Buyer's Shipping Address
  • How to Complete Orders if Your Shop is Closed or Suspended
  • How to Update the Buyer's Shipping Information
  • Where Can I Find My Total Number of Sales?
  • Planet-Friendly Packaging

Footer

Etsy Keep Commerce Human
© 2025 Etsy, Inc.
Terms of Use
Privacy
Interest-based ads