How to Change a Buyer's Shipping Address

The buyer's shipping address submitted with their order can be edited when you purchase a shipping label (available to sellers in the US, Canada, UK, and Australia). Or, you can leave a private note on the order with the buyer's requested address. That way, you'll see it when you're ready to ship the item.

To edit the address when purchasing a shipping label:

  1. Follow the steps to purchase shipping labels.
  2. Click the Edit link near the buyer's address.
  3. Click Purchase to complete the purchase. Address changes made without completing the shipping label purchase won’t be saved.

How to add a private note

If shipping labels aren’t available in your area, you won’t be able to change the shipping address. However, you can add a private note to the order as a reminder of the new address requested by the buyer.

To add a private note:

  1. On Etsy.com, click the Your Account icon.
  2. Click Shop Manager.
  3. Click Orders & Shipping.
  4. Click on the order number.
  5. Click Add a private note.
  6. Type in the new shipping address
  7. Click Save.

Address edits should be confirmed with the buyer via Messages. Another option is to cancel the order and have the buyer repurchase with a correct address.

 

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