How reviews work
Buyers use Etsy’s five-star review system (one being the lowest and five being the highest) to review their purchases.
When a buyer can leave a review is based on the delivery date or estimated delivery date of the order and expires 100 calendar days from that date.
If your order has delivery tracking, the delivery date is when the shipping carrier marks your order as Delivered.
If your order doesn't have delivery tracking, the estimated delivery date is the purchase date + processing time + shipping days.
For purchases of digital items, the 100 day period begins when the buyer downloads the file(s).
- A buyer can edit a review any number of times during that 100 day period.
- When a review is left, the buyer's profile information will be publicly displayed in the seller's reviews.
When purchasing an item in person from the Sell on Etsy app, a review can only be left if the seller sells an item from an existing listing and the buyer provides an email which is also associated with an Etsy buyer account. The buyer can leave a review immediately.
Note: Reviews can only be left for items sold through Etsy. If you sell an item in-person through Square, the buyer can't leave a review on Etsy.com. The buyer can leave a review in Square.
You can see your reviews on Etsy.com by going to Shop Manager and selecting your shop name under Sales Channels. Then, click Reviews or scroll down to your Reviews section.
On the Sell on Etsy app, go to More > Reviews.
Your score is an average of the star ratings received in the last 12 months and is based on the date the review has been left.
If a buyer includes a photograph of their purchase alongside a five-star review, this photo will be visible to anyone who looks at your reviews.
If you feel as though this photo does not accurately reflect your brand or aesthetic, you may hide the photograph:
- Go to your reviews on Etsy.com or the Sell on Etsy app.
- Select the Hide this Photo from Buyers link directly under the photo.
If you feel as though this photo is in violation of our policies, please click the Report this Review link directly under the review.
Processing time is the length of time it takes sellers to ship an item from the time the order is received. Five (5) business days are automatically assigned if the seller does not provide a processing time for the order.
If an order has multiple items with different processing times, the maximum processing time will be used.
If the order has multiple items with and without processing times, the maximum processing time will still be used whether it was a pre-set processing time or the assigned estimate of 5 days for items without a processing time.
Shipping days is the number of days it takes the order to ship to a buyer. Etsy gives sellers 4 business days for domestic shipments within any country and 10 business days for international shipments.
Etsy employees may remove reviews that violate Etsy’s policies or guidelines. Reviews or comments which are removed by Etsy employees cannot be reinstated.