Buyers use Etsy’s five-star review system (one being the lowest and five being the highest) to review their purchases.
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When can a buyer leave a review
When a buyer can leave a review is based on the delivery date or estimated delivery date of the order and expires 100 calendar days from that date.
If your order has delivery tracking, the delivery date is when the shipping carrier marks your order as Delivered.
If your order doesn't have delivery tracking, the estimated delivery date is the purchase date + processing time + shipping days.
Processing time is the length of time it takes sellers to ship an item from the time the order is received. Five (5) business days are automatically assigned if the seller does not provide a processing time for the order. Learn how to set up or change a processing time for a listing.
If an order has multiple items with different processing times, the maximum processing time will be used.
If the order has multiple items with and without processing times, the maximum processing time will still be used whether it was a pre-set processing time or the assigned estimate of 5 days for items without a processing time.
Shipping days is the number of days it takes the order to ship to a buyer. Etsy gives sellers 4 business days for domestic shipments within any country and 10 business days for international shipments.
For purchases of digital items, the 100 day period begins when the buyer downloads the file(s).
- A buyer can edit a review any number of times during that 100 day period.
- When a review is left, the buyer's profile information will be publicly displayed in the seller's reviews.
Reviews for in-person sales
When you use the Sell on Etsy app to sell an item in-person, the buyer can only leave a review if they purchased an existing listing. The buyer must also provide an email address that is associated with an Etsy account. If these criteria are met, the buyer will be able to sign into their account to leave a review immediately after the transaction is made.
Reviews can only be left for items sold through Etsy. If you sell an item in-person through Square, the buyer can't leave a review on Etsy.com. The buyer can leave a review in Square.
How to see your reviews
To see your reviews:
- On Etsy.com click Shop Manager.
- Click your shop name under Sales Channels.
- Click Reviews or scroll down to your Reviews section.
On the Sell on Etsy app, go to More > Reviews.
Your score is an average of the star ratings received in the last 12 months and is based on the date the review has been left.
If a buyer includes a photograph of their purchase alongside a five-star review, this photo will be visible to anyone who looks at your reviews.
If you feel as though this photo does not accurately reflect your brand or aesthetic, you may hide the photograph:
- Go to your reviews on Etsy.com or the Sell on Etsy app.
- Click Hide this Photo from Buyers under the photo.
If you feel as though the review, or photo, is in violation of our policies, please click Report this Review directly under the review. Learn what to do if you receive a negative review.
Etsy employees may remove reviews that violate Etsy’s policies or guidelines. Reviews or comments which are removed by Etsy employees cannot be reinstated.