To purchase Evri shipping labels through Etsy, you must be based in the UK and accept either Etsy Payments or Paypal.
What shipping services are available?
For sending items within the UK, you can choose:
- Shop to Home Standard
- Shop to Home Next Day
For international services, use Evri Parcelshop Standard.
To track your parcel, go to Evri’s website and manually enter the 16-digit tracking number. If you enter a tracking number for an international parcel, you’ll be redirected to Evri’s Globo Eco website.
Sellers also have the option of dropping off packages with an Evri label at any one of their local ParcelShop locations or by using one of Evri's parcel Lockers.
Learn more about what can and cannot be sent in the mail.
How much do shipping labels cost?
The cost of a shipping label will depend on the origin, destination, weight, and dimensions of the package. There are no additional fees from Etsy to use Evri shipping labels outside Etsy’s normal fees (i.e. transaction fees).
When purchasing an Evri shipping label on Etsy, you can preview its cost after you add the package details. The cost of each purchased shipping label will appear separately in your account.
VAT is not charged on Evri postage purchased from Etsy.
How do refunds and claims work?
To request a refund
If you bought a label by accident or no longer need it, you can request a refund for unused, unscanned Evri labels less than 15 days old.
You can purchase a new label at a later time. Learn how to request a refund for a shipping label.
To file a claim for lost or damaged items
For orders that were lost during transit or damaged in the mail, use the Evri Help Centre to file a claim via the chat bot. Be prepared to provide the tracking number for your package, with a description of your lost item enquiry or of any damage caused to the item. You have 28 days from the package’s scheduled arrival date to file a claim for lost or damaged items.