Shipping Labels for UK Sellers

If you’re a seller based in the UK, you have the option to purchase shipping labels from either Royal Mail or Evri directly from your Etsy shop. Both carriers offer labels for domestic and international addresses. 

To purchase Royal Mail or Evri shipping labels through Etsy, you must be based in the UK and accept either Etsy Payments or Paypal.  

How much do shipping labels cost? 

The cost of a shipping label will depend on the origin, destination, weight, and dimensions of the package. There are no additional fees from Etsy to use Royal Mail or Evri shipping labels outside Etsy’s normal fees (i.e. transaction fees).

When purchasing a Royal Mail or Evri shipping label on, you can preview its cost after you add the package details. The cost of each purchased shipping label will appear separately in your account. 

VAT is not charged on Royal Mail or Evri postage purchased from Etsy.

What shipping services are available? 

Royal Mail and Evri offer a selection of methods for sending letters, parcels, and tubes to both domestic and international addresses. All methods that are available come with some level of compensation coverage included and shown at time of purchase.

Royal Mail shipping options

For sending items within the UK, you can choose:

Depending on the international destination, we offer:

When you purchase an international shipping label, the necessary forms will be provided to you.

Royal Mail QR codes

If you’re shipping a domestic order in the UK through Royal Mail, Etsy can generate a digital QR code for your shipping label. This QR code allows you to have your shipping label printed directly from the post office rather than needing to do it from home. 

This feature is only for the desktop and mobile web versions of and is not available on the Etsy Seller app. 

  1. Purchase your Royal Mail shipping label
  2. Once your label is purchased, you’ll be given the option to view a QR code or print your shipping label. The QR code option is only available for domestic Royal Mail shipping labels. 
  3. Take a screenshot of the QR code on your mobile device. Make sure that the screenshot is large enough to show the detail of the QR code and is not blurry or out of focus. 
  4. Once you’ve taken your screenshot, select Done
  5. Take the order you want to ship to any Royal Mail post office and present the photo of your QR code to scan. 
  6. The post office will print the shipping label for you and ship your order. Your tracking information will now appear on Etsy. 

If you are purchasing multiple labels, you can request a QR code for each one. 

What if I lose my QR code? 

If you misplace your QR code, you can generate a new one through the following steps:

On desktop:  

  1. In your Shop Manager, go to your Orders & Shipping and go to the Completed tab. 
  2. Find the order you want to generate a replacement QR code for. 
  3. In the order details, select Get QR code

On mobile web: 

  1. Go to your Orders tab. 
  2. Filter for your completed orders. 
  3. Select the order you want the QR code for. 
  4. Scroll to the label you purchased for the order. 
  5. Select the “...” menu and choose Get QR code.  

Evri shipping options

For sending items within the UK, you can choose: 

  • Shop to Home Standard
  • Shop to Home Next Day

For international services, use Evri Parcelshop Standard. 

To track your parcel, go to Evri’s website and manually enter the 16-digit tracking number. If you enter a tracking number for an international parcel, you’ll be redirected to Evri’s Globo Eco website. 

Sellers also have the option of dropping off packages with an Evri label at any one of their local ParcelShop locations or by using one of Evri's parcel Lockers

Learn more about what can and cannot be sent in the mail.

How do refunds and claims work? 

If you bought a label by accident or no longer need it, you can request a refund for unused, unscanned labels so long as they meet the following criteria: 

  • Royal Mail labels: Refund requested within 14 days of purchase
  • Evri labels: Refund requested within 28 days of purchase

You can purchase a new label at a later time. Learn how to request a refund for a shipping label.

For refunds related to late delivery, loss, damage, or if a signature was not obtained and should have been, you may be able to file a claim directly with Royal Mail. Be sure to do so as soon as possible—within 14 days for Special Delivery Guaranteed by 1PM.

For orders that were lost during transit or damaged in the mail, use the Evri Help Centre to file a claim via the chat bot. Be prepared to provide the tracking number for your package, with a description of your lost item enquiry or of any damage caused to the item. You have 28 days from the package’s scheduled arrival date to file a claim for lost or damaged items. 

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